About the Company
rating: 3.1
The parking is situated in Dubai International Airport Terminal 1 Departure. Parking A2. There is a Sixt Rent a Car Checkin office to facilitate vehicle returns. Inside the Arrivals Terminal there is a Sixt Counter to help customers with vehicle pick-ups. This is a 24hr counter and therefore no drop off facility. We accept all major credit cards. No debits cards are allowed.
Categories
- Car rental agency
Contact Information
Phone: +971 800 7498
Website: https://www.sixt.ae/car-rental/united-arab-emirates/dubai/dubai-int-airport-terminal-1/#/?xaid=7939&c1=AE&c2=dubai&c3=dubai-int-airport-terminal-1&fir=1&utm_source=google_business&utm_medium=organic
Address: Al Garhoud Airport - Airport Road - Terminal 1 D89 - Dubai - United Arab Emirates
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Photos
Reviews
Review №1
Rating: 5
Date: 14 hours ago
Review №2
Rating: 1
Such a welcoming service from Alex. Not helping, no service mind, full of attitude and also rude. Help yourself not to book with them! Don t waste your time here.
Date: 2 days ago
Review №3
Rating: 4
Good service
Date: a week ago
Review №4
Rating: 1
This is the worst experience I ever had picking up a car. They are understaffed and spent 30 min for everyone to process their rental contract. I had to spend 1:30 min before getting mine for only 3 people in the line. Highly not recommend it.
Date: a week ago
Review №5
Rating: 5
Date: a week ago
Review №6
Rating: 1
If I could give them zero start I would. I was a very loyal customer to this rental car company. Until they started playing games on charge me for a parking ticket that they faked. I can t believe how they try to trick their customers and charge them extra money for fake tickets. Rest assured that I will get my money back from the bank but you definitely lost a loyal customer.
Date: a week ago
Review №7
Rating: 5
Date: 2 weeks ago
Review №8
Rating: 5
Date: 2 weeks ago
Review №9
Rating: 1
Rented a car via booking.com. I have provided the flight number. When I arrived at terminal 2 I was surprised not to find a Sixt rent a car counter. They told me I have to take a taxi to terminal 1 both when I collect and also when I return the car back to terminal 1 take a taxi to terminal 2. That is extremely unprofessional and it is definitely the last time I am using Sixt re t a car services.
Date: 2 weeks ago
Review №10
Rating: 5
Date: 2 weeks ago
Review №11
Rating: 5
All good. Good services from Mahmoud lashin was amazing experience I highly recommend thanks to sixt terminal 1
Date: 2 weeks ago
Review №12
Rating: 5
Good experience. Thank you.
Date: 2 weeks ago
Review №13
Rating: 5
Was good car good service from Mahmoud lashin I highly recommend Sixt terminal 1 thanks
Date: 2 weeks ago
Review №14
Rating: 5
Mahmoud lashin has been very helpful and efficient helping me to return the car. It was a smooth process.
Date: 2 weeks ago
Review №15
Rating: 5
pretty good service from Mahmoud lashin I highly recommend thanks to sixt terminal 1
Date: 2 weeks ago
Review №16
Rating: 1
I ve been a loyal Sixt customer globally, but my experience with the rental process in the UAE has been highly disappointing. The level of service here falls far below Sixt s usual standards. The process is overly complicated, and it feels like the employees have too much room to manipulate or take advantage of customers. This is frustrating and undermines the trust I ve built with the brand over the years. Sixt should urgently address these issues to ensure the UAE branch reflects the professionalism and customer service their global locations are known for. I was served by Eliud and Habeeb
Date: 2 weeks ago
Review №17
Rating: 1
Their cars are very worn out and they do not give you the same selected category. They give you a much cheaper alternative than what is shown on the website. Frankly, it has harmed the reputation of the company that takes the operating franchise.
Date: 2 weeks ago
Review №18
Rating: 5
Date: 3 weeks ago
Review №19
Rating: 1
Be careful, they give GAC Chinese brand which is for sure the lower profile car when compared with other brands on their site. Even you choose other brand they give GAC for substitute on desk. I chose last model KIA but took old model GAC with ripped frond windshield wipers. I felt betrayed! They write the similar on small headings but they give lower profile under the name of similar!
Date: 3 weeks ago
Review №20
Rating: 3
Date: 3 weeks ago
Review №21
Rating: 5
Mrs. Sheralin was a great help although she was alone in a rush hour, she answered all my questions and the rent process went smoothly, never the less all of us had to wait alot cause of the rush hour.
Date: 3 weeks ago
Review №22
Rating: 2
Forgot about the deposit they take from you because they ll never return it! I had a 2000 AED deposit on the car I rented from August and still not returned, note that I have returned the car with full fuel & without a scratch. Tried to contact them several times, no response. HORRIBLE!!
Date: 3 weeks ago
Review №23
Rating: 5
Very satisfied with the swift and flawless service
Date: 3 weeks ago
Review №24
Rating: 5
Date: 3 weeks ago
Review №25
Rating: 5
It was best expérience with sixt The staff Lashîn was really helpful in assisting car return Sure will visit again
Date: 3 weeks ago
Review №26
Rating: 1
Beware of your thieves, your thieves
Date: 3 weeks ago
Review №27
Rating: 5
Great experience
Date: 3 weeks ago
Review №28
Rating: 1
Complete Scam! I was scammed out of AED 1000 for a pre-existing scratch on the car s rim. The staff were deceitful and dismissive, even when I presented clear photo evidence showing the damage was already there before I took the car. They deliberately failed to document multiple scratches when I picked up the vehicle, setting me up for these fraudulent charges. And to make matters worse, they will do anything to keep your deposit don t expect to see that money again! This company is full of thieves who prey on unsuspecting customers. Save yourself the headache and rent elsewhere!
Date: 4 weeks ago
Review №29
Rating: 1
The worst company ever that you can deal with, they steal 1600 aed from my for a small scratch that doesn t cost 100 aed and non of us sure if it s from me or them. Don t recommend it totally
Date: 4 weeks ago
Review №30
Rating: 5
Date: 4 weeks ago
Review №31
Rating: 5
Date: a month ago
Review №32
Rating: 5
Outstanding experience, only small comments pls upgrade the system it will help more customers to occupy the branch
Date: a month ago
Review №33
Rating: 5
Date: a month ago
Review №34
Rating: 5
Date: a month ago
Review №35
Rating: 1
The worst experience ever
Date: a month ago
Review №36
Rating: 5
A wonderful experience with Sixt Car Rental
Date: a month ago
Review №37
Rating: 1
Bad experience
Date: a month ago
Review №38
Rating: 5
Keep an eye for Mahmoud Lashin. Super helpful, kind and efficient. Would rent a car again from this business for sure.
Date: a month ago
Review №39
Rating: 5
Up on arrival before my reservation time my car was ready .pick up n return went well
Date: a month ago
Review №40
Rating: 5
Date: a month ago
Review №41
Rating: 5
Great service from nitin
Date: a month ago
Review №42
Rating: 1
Until now, they have not refunded me the insurance amount and the down payment. We took the car from their office in Vienna, and until now they are procrastinating and will not return the amount. They say to contact the bank, and they have nothing to do with it, and the amount is not small.
Date: a month ago
Review №43
Rating: 5
Reliable service great cars fast service by Nitin
Date: a month ago
Review №44
Rating: 5
Great service by nitin from Sixt . Quick service
Date: a month ago
Review №45
Rating: 5
Fast service
Date: a month ago
Review №46
Rating: 5
I recently rented a car from Sixth Car Rental, and I couldnt be more satisfied with the experience. From the moment I walked in, the staff was incredibly friendly and professional. They took the time to explain all the rental options and helped me find the perfect vehicle for my needs. The car itself was in excellent condition, clean, and well-maintained. Driving it was a pleasure, and I appreciated the peace of mind knowing that I was in a reliable vehicle. The rental process was smooth and efficient, with no hidden fees or surprises. Returning the car was just as easy. The staff was prompt in checking the vehicle and finalizing the paperwork. Overall, Sixth Car Rental provided exceptional service, and I highly recommend them to anyone in need of a rental car in the area. I will definitely be using their services again in the future!
Date: 2 months ago
Review №47
Rating: 1
Thieves, unjustified charges, they keep withdrawing money from my account without responding to my emails.
Date: 2 months ago
Review №48
Rating: 1
I was charged for a towing service that occurred after I had returned the vehicle. For months now, I have been receiving fines and penalty fees. Despite sending several emails to dispute these charges, I have received no response and no updates from their side. They are completely unprofessional simply thieves. I strongly advise against ever using their services. Sixt car rental agency is a thief agency. I was charged for impoundment which took place after the vehicle was returned. For months I have regularly received fines and surcharges. I have sent several emails to contest and to date no response, no news. They are not professional, they are thieves. You should never ever use their services.
Date: 2 months ago
Review №49
Rating: 1
Worst experience and customer service ever.
Date: 2 months ago
Review №50
Rating: 5
SIXT, is well know and always has been my best option for car rentals. SIXT has great prices and the process is clear and customer service gets back to you promptly which is great. Only negative point, please remove the GAC car range. It s horrible to drive and it s not safe. I was scared to drive and I ve been driving for 28 years. There was on guy called John who was at the desk at SIXT who was amazing and he restored my faith in people.
Date: 2 months ago
Review №51
Rating: 1
There wasnt enough staff, so the work was progressing very slowly. My reservation wasn t available upon arrival. They offered me a different type of vehicle for an additional cost, but even that vehicle wasn t ready. I have been booking rentals with Sixt for many years, but I can t recommend them anymore. Bad thing they don t have costumer service
Date: 2 months ago
Review №52
Rating: 1
Beware of this very, very bad company. They give you a car worth 150 riyals per day, ask you for an insurance fee of 100 dirhams per day, and take a deposit of 5000 dirhams from you. After that, nothing will be returned to you except for the deposit. They will tell you violations and fines, then they will take your card several times after you leave for your country. Saudi citizens beware of them because they are considered the worst rental company. Two hours to receive the car, delay and procrastination.
Date: 2 months ago
Review №53
Rating: 5
There is a very respectable and helpful employee named Junaid Mumtaz who deserves to be evaluated
Date: 2 months ago
Review №54
Rating: 2
Random charges without alignments
Date: 2 months ago
Review №55
Rating: 4
Date: 2 months ago
Review №56
Rating: 4
Date: 2 months ago
Review №57
Rating: 4
Date: 2 months ago
Review №58
Rating: 5
Date: 2 months ago
Review №59
Rating: 1
Dont ever think to rent a car from here I booked the car through booking unfortunately 40 min and im still waiting . We only 3 customers Unprofessional and they wasting my time for nothing
Date: 2 months ago
Review №60
Rating: 5
Date: 2 months ago
Review №61
Rating: 1
Bad service, you have to wait more than one hour to get your keys, i dont know why its take more than 20-25 minutes for each customer!! I will never ever rent car from them Only one lazy employee
Date: 2 months ago
Review №62
Rating: 5
Service and professional
Date: 2 months ago
Review №63
Rating: 1
My deposit of 500 euros was taken even though it should only have been a bank imprint. 1 month later, still no refund. They no longer respond to my emails, unacceptable. Move on, theyre scammers You should be ashamed of scamming tourists.
Date: 2 months ago
Review №64
Rating: 2
Long queue Slow process Make you regrets to rent from them It takes me 55 mins just sign the contract due system issues
Date: 3 months ago
Review №65
Rating: 1
Very bad experience!!! The time we waited to get the car ready almost 2 hours . This the worst experience i ever had for car renting. Also the staff at the airport gate are no friendly and the way treat people is unprofessional. Such big organization should pay attention to customer experience.
Date: 3 months ago
Review №66
Rating: 1
Cannt tell how bad they are , extremely unprofessional and rude staff and they enjoy delaying their customers, two hours to get a car !!!!
Date: 3 months ago
Review №67
Rating: 1
scammers, I drove very carefully without increasing the speed, they have already written off $1,500 for fines, and continue to write off, 100% do not contact this office, there are scammers here. I just rented a car from them for 5 days. plus, for each fine they impose their own commission of 200 dirhams, their own commission, I dont know whether there were any fines in general or not because I rented from the Dollars company twice for 10 days before, not a single fine came. Probably they have their own speed control in their cars and they send them to the police in order to earn their commission. 100% scammers and make money from fines, not from renting a car, renting a car is not so expensive, but you will definitely pay 5-10 times more, the rental cost for fines, if you decide to rent from these scammers, then immediately multiply the cost of your rental by at least 5-10 times and you will get the final cost, I repeat next dollar car rental 10 meters away from them in 20 days of rental, not a single fine, although I sometimes drove quickly. my anger knows no bounds, dont mess with these scammers
Date: 3 months ago
Review №68
Rating: 4
Average car expensive insurance 3000 DH
Date: 3 months ago
Review №69
Rating: 2
Pickup and returning the car was okay, but keeping my deposit for months is scandalous. People be aware of this before you rent a car here, they will keep your very high deposit for a very long time! Still havent released my deposit till this day!
Date: 3 months ago
Review №70
Rating: 1
I dont like the fact that this rental car place is 10 minutes away from departures, I missed my flight back to the USA because of this
Date: 3 months ago
Review №71
Rating: 1
I make reservations and paid and i inform them about my arrival time But when i arrive no car The employee was not care Not helping to find solution
Date: 3 months ago
Review №72
Rating: 1
Pro-scammers, dont book online, youll be shocked with unnecessary charging. We ended up paying double the price we reserved with online.
Date: 3 months ago
Review №73
Rating: 2
The service was good, but the company left something to be desired in several areas. It did not offer a category upgrade, as I am a Platinum customer. The car was badly damaged. I was not informed about the deposit at the time of booking and the amount was significant. It took more than 15 days for them to return/refund the deposit on the card. I received information about what was deducted from my toll and parking card because I requested it via email with my complaint, but it was not detailed. I received no response to the complaints. On the next trip, it is very likely that I will use another company, because Six was once good and knew how to serve the customer well, unfortunately not anymore. Responding to you, it was exactly to this email that I sent the above complaints and I did not receive a response, just a very generic statement. This email service doesnt work at all.
Date: 3 months ago
Review №74
Rating: 5
Thank you Ms. Olive for such wonderful service. I will recommend you to my friends a d family.
Date: 3 months ago
Review №75
Rating: 1
Unfortunately, this branch is the worst branch you can experience. I am very loyal to Sixt company and I thought it s best car rental company. However, this branch made me change my opinion. The employee asked me to make the reservation on 17th of June to obtain the car and he refused to give me the car as I did not have my passport with me. He already knew I entered Dubai with my Saudi National ID and he asked me to make the reservation. After all, he did not provide me the car and raised a refund request, but I received only have amount!!!! This is fraud, which is obviously stealing traveler s money. Very disappointing!! Plus, I filled many claim to Sixt customer support and no one even replied to my request from 17th of Jun until not (23 of June) I would suggested renting from other company!!
Date: 3 months ago
Review №76
Rating: 1
It took around 2 hours to serve 4 customers. Once I reached the front of the line, they said my reservation is not available because I am late by an hour, even if I waited two hours in line. The deposit for one day standard car rental is $1000. The insurance costs $100 per day. The customer service instead of helping like to argue. Even if customers come with a reservation, they are told no car is available at the moment and need to wait for an hour or more. It is a terrible experience.
Date: 3 months ago
Review №77
Rating: 1
So disappointed, I booked and paid for a Fiat 500 Dolce Vita because I wanted to enjoy my trip with a cool car but they gave me a basic Chinese car instead ! If I knew at the time I would choose a cheaper basic car, and also I paid 4000 AED deposit which usually I pay 1500 AED every time I visit Dubai
Date: 3 months ago
Review №78
Rating: 1
The worst company ever, unprofessional , lookin only to take your money , as advise dont deal with. Charging me almost 2000 AED for scratches under the bumper not relly obvious by sight and totaly sure wasnt my mistake , bumper not damaged at all despite I payed full insurance, when I asked for someone to check with me the car before I leave , they say no one is available ans should wait for 15mn and they know you will be in hurry to catch your flight .
Date: 4 months ago
Review №79
Rating: 2
I made a booking. When I arrive, they say the car is not available. And want to give me a car that I don t like. Bad experience
Date: 4 months ago
Review №80
Rating: 1
Worst rent car service, they are rude and scam customers
Date: 4 months ago
Review №81
Rating: 1
I love sixt rent a car, but dubai now is not like before , you go to the office in the aarivel, and most of the time they let you to go to the parking and pay everything other, and its the worst office as Its so hot
Date: 4 months ago
Review №82
Rating: 5
Good service
Date: 4 months ago
Review №83
Rating: 5
Good cool
Date: 4 months ago
Review №84
Rating: 5
Excellent staff,amazing service one of the best companies Ive ever sought to.
Date: 4 months ago
Review №85
Rating: 5
Date: 4 months ago
Review №86
Rating: 1
Usually I booked with Sixt, I m a regular customer, despite I booked since 3 days in advance I reach out and the car is not ready in advance!! I booked and payed in advance to accelerate the process ? Why you are not respecting that ?
Date: 4 months ago
Review №87
Rating: 1
I made a car rental reservation through rentcars with sixt to collect the car at Dubai airport on the 10th and return it on April 18th. A few days after returning to Brazil, I opened my invoice and was surprised by the amount, I discovered a charge of 1,937 dollars made by SIXT on my credit card. The contract stated that a block of 7,000 thousand dirhams would be made to cover eventual expenses, but that was it. There was no warning, the day I returned the car the employee also inspected it and said everything was fine. The car was in perfect condition and the rental had already been paid in Brazil. I contacted sixt support and was sent a document showing some charges (almost all of them undue, except the salik-toll charge) and that the difference between the 7 thousand dirhams and the expenses would be returned. Converted into reais, the charge was 10,612.14 at the time of payment. However, the IOF amount was charged on this last amount, which corresponded to 464.81 reais. Therefore, the total amount charged was 11,076.95 reais (in AED 7,969) and I was responsible for the payment. I had to apply for a loan to pay the bill. I contacted the company again who agreed that undue charges had been made and that they would reimburse me on the next invoice. However, this month I noticed a lower amount reimbursed on the invoice than should have been reimbursed. An amount of 1,903.45 dollars was returned, which on the invoice, in reais, corresponded to 9,569.71 reais. The amount that should have been charged is AED 98.18 (in reais 136.47 dirham exchange rate 1.39 reais). Therefore, there was a difference between what I paid and what was refunded in the amount of 1,369.82 reais, and they do not want to refund this extra amount claiming that they were bank fees and that they would not be responsible for this charge. However, these fees were only charged due to improper charging carried out by the company SIXT. Terrible. I demand my money back.
Date: 4 months ago
Review №88
Rating: 5
Date: 4 months ago
Review №89
Rating: 1
I am utterly disappointed and appalled by the atrocious service I received from Sixt car rental. The experience was a nightmare from start to finish. The agent at pickup was not only rude but also took the liberty of adding an additional driver without my consent - a complete breach of trust. To make matters worse, I am still waiting for the final settlement and have yet to receive an invoice for toll charges. The AED 7,000 deposit charged to my card remains a mystery, with no explanation or update from the company. The return experience was equally dismal. We were left to search for a parking spot on our own, despite repeated requests for assistance due to time constraints and an imminent flight. The front staff, particularly the Filipino representative, were dismissive, unhelpful, and downright rude. As a loyal Sixt customer in the USA, I expected a certain level of service and respect. Instead, I was met with incompetence, disregard, and a complete lack of professionalism. I am deeply disappointed and feel betrayed by the companys failure to meet its standards. I will be sharing my experience on social media, with family and friends, and on relevant forums to ensure others are aware of the subpar service and avoid the same disappointment and frustration that I endured.
Date: 4 months ago
Review №90
Rating: 5
Date: 4 months ago
Review №91
Rating: 1
worst experince ever , car bot available and they said the upgrade from a merceds is an alfa romeo ! they promised to cancel without charges and its been three days where im calling and cant reach them they gave me en ampty email as a refeence which i have attached as proof. will never recommend this company to anyone , especially their dubai branches
Date: 4 months ago
Review №92
Rating: 1
The worst experience ever in my life. Always rent from Sixt all around the world. Although I paid in advance and I uploaded all my documents and I paid full insurance. It takes me more than one hour to check in. The person who s working there is very rude. I canceled my reservation and left. 15th May 10:50 pm
Date: 5 months ago
Review №93
Rating: 1
Date: 5 months ago
Review №94
Rating: 1
In short it was the worst experience ever. I booked a car upfront through the site They sometimes give you similar car but they do it everything the offer Chinese cars (I have a safety concern regarding the Chinese cars) so again I was forced to upgrade thats that And the funny part am a GCC citizen so am not required to enter UAE via passport I can enter by my ID so that what Ive done. The employee asked for passport copy so I told him that I dont have it I can provide you with my ID (P.S. I booked the car through online and I uploaded my ID and driving licence) he said no we require passport and if you dont provide a copy he WILL cancel my reservation. So again I was forced to contact a family member back home and he was kind enough to go to my house to take photo copy of my passport and send it to me Last, they send a survy to be to describe my experience so I took the time to fill it and I guess that if your rating is less than certain stars it will not go through
Date: 5 months ago
Review №95
Rating: 1
sixt is not doing a handover report. instead they ask customers to take the car and make pictures for themselves. they successfully pinned a pre-existing damage on me and did not accept my pictures as evidence. the car was also the dirtiest car I have sat in in my life. Cleary was not cleaned nor checked between customers.
Date: 5 months ago
Review №96
Rating: 1
It is very bad and I do not recommend dealing with them at all. I found that they deducted a sum of money from my visa today even though the car was delivered a long time ago. I will inform the relevant and judicial authorities to prevent them from defrauding tourists and also from renting cars at the airport.
Date: 5 months ago
Review №97
Rating: 1
2130 debited from my account for a 2-day rental even though the deposit of 2000 should not have been taken, a simple bank imprint... You dont have to be short to rent here! I hope to get my deposit back quickly Edit: 2 months later, I still havent gotten my 2000 deposit back! Unacceptable!
Date: 5 months ago
Review №98
Rating: 4
The service was good. But the only problem is that even if you make a small scratch you need to make a police report even though you have full insurance. Completely different from European SIXT rent a car.
Date: 5 months ago
Review №99
Rating: 1
Very very bad experience at sixt. I absolutely do not recommend this agency. She invents bonds and insurance for you in every way. She does not hesitate to send you to several places far from the airport to arrive in front of closed counters. When you manage to find someone you just have to do their job and what about cars I really advise you not to use this agency. I should have read the comments before
Date: 5 months ago
Review №100
Rating: 1
If there was less than a start I would ve chosen it. They have never refunded my deposit even though my bank has contacted them once I opened a dispute! I have been using SIXT from many year in many different countries but Dubai was the worst and will never deal with them again!
Date: 5 months ago
Review №101
Rating: 1
Sixt keeps deposit of AED 7000 (USD 2000) for 21 days after the car has been returned. What are they doing with this money for so long?
Date: 6 months ago
Review №102
Rating: 1
VERY BAD I used to deal with SIXT all around the word since long time back because I get for what I paid for. But after my experience at DXB airport for a prepaid reservations Simply unprofessinal, bad attitude ( just pay and leave) and do prepaid reservation. Never deal with SIXT again.
Date: 6 months ago
Review №103
Rating: 1
This is the worst Sixt car rental dealer I ever tried. Beware and make sure to double check every contract details cause they will do their best to rip-off any money from your credit card. Double check the ODM reading in contract and match it with the car actual reading. Double check the car condition and take photos for any small scratch as they will charge you with huge amount of money for any small scratch even if you didn t do it (they will simply ask you to proof it wasn t you without any proof from their side!!). They will try to oversell things to you ignore all it s just another scam to get more money. And no matter which car you ll choose, you ll get something else (normally worst) and they will convince you it s an upgrade!! Last advice, don t deal with them and try someone else (even local car rental agents are better) My review based on actual experience with them.
Date: 6 months ago
Review №104
Rating: 1
Poor customer service. Take huge security deposit. Dont return deposits on time. Hertz is way better!
Date: 6 months ago
Review №105
Rating: 1
Deceivers! I have rented a car dozens of times in different countries, but I have never encountered such impudence. I took out the most complete insurance when renting, but after returning the car they discovered a scratch on the disc and charged me 400 AED for it. Usually, with full insurance, I don t take photos of the car at the beginning of the rental, but here I took several photos and this scratch is clearly visible on one. However, lengthy correspondence with the rental office has still not led to the return of my money. Unprecedented impudence! The office at Dubai airport is a disgrace for the Sixt company (I have only positive experiences with them in other countries)
Date: 6 months ago
Review №106
Rating: 3
After 20 days, haven t received my deposit back yet.
Date: 6 months ago
Review №107
Rating: 1
If there was a Zero option I would have given it. I was a regular happy customer with SixT UAE and was surprised to hear the parade of negative reviews, but after my most recent experience, I finally found out why. I wanted to give it 0 because I prepaid for the car, and they hid under terms and conditions to find away not to give it to me. Forced me to cancel and charged me 3 out of 8 days for the cancelation. They didn t even attempt to resolve the issue rather than loos a regular customer forever. No wonder all the negative reviews Never again. Update: Since my initial review,, they now have charged me for the 5 days . Again.. rather than send me a refund. So now I have another problem with this company and how were they able to charge me again since I didn t provide any credit card on the counter. Only the online booking I am almost certain that is illegal. Useless entity Another update on March 6th. I called the number provided and I questioned my refund and double charge. They reversed the double charge the next day, however they have yet to refund the original booking. What really scares me is that I have been trying to call the same number constantly for the past 48 hours but nobody picks up anymore. Recommendations to really stay away from SixT in UAE. Something went horribly wrong with the this company and I think the parent company need to investigate not to ruin their name worldwide.
Date: 7 months ago
Review №108
Rating: 5
Date: 7 months ago
Review №109
Rating: 1
I used sixt rental car and would like to complain about your employees unkindness and agressive behavior. On 20th feb 2024, my reservationwas for 2023 Toyota, Corollar. However, Mr. Alex in T1, DXB gave me a chinese car, then I complained about that given car is different from what I reverved. He gave me chinese car suddenly without any information, and he explained nothing. I complaind about changing car with no information and explanation, and I asked his full name for official complain. Right after asking full name, he shouted and stood, then, he walked to me to fight physically. Despite I was with my family, he tried to fight physically. This behavior and action is not acceptable. The Sixt is highly requested to do official apology.
Date: 7 months ago
Review №110
Rating: 1
Very bad service - I booked the car 3 days in advance and been waiting for it for the last 40 minutes. Car isn t here at all. No one is willing to provide correct information. Use other rental car companies instead of SIXT at terminal 1 of Dubai International. I am posting this review in front of the pick up point. Will provide an update after receiving the car and how long it took to receive it !
Date: 7 months ago
Review №111
Rating: 1
We had rented a car through the website and paid for it. We had filled in all our details beforehand so that we could just pick up the car. We had an online credit card, so we didnt have the physical one with us. Apparently, for the car, you specifically need a physical credit card for the deposit, I suppose? They couldnt assist us with our credit card on the phone, even though you can use it for payments. I found this very annoying and old-fashioned. The place where you also have to pick up the car is very busy and not pleasant.
Date: 8 months ago
Review №112
Rating: 1
Worst customer service They don t want to serve you The Philippine lady s note interested at all to even speak to you or discuss the terms of the contract
Date: 8 months ago
Review №113
Rating: 2
Service is slow. It took me an hour from time i arrived at the desk in arrival to drive away with my rental. The rental pickup and drop facility at DXB terminal one (parking A2) is a nightmare crowded small disorganized. The car received is as advertised.
Date: 8 months ago
Review №114
Rating: 1
I will pass on my experience to you - I reserved the car and paid through the company s application. - Upon my arrival, I went to the office and waited for a very long time, even though there was no crowd, only one person, and he was very slow in his work. The employee evaded and deceived me to pay a higher amount than what was paid in the application under the pretext of insurance. I refused, and he asked me for a deposit of 4000 dirhams, which is a very high amount. He said that if you want to pay his deposit less than that, pay a comprehensive insurance amount and a deduction for you from the deposit (manipulation). -Then you go to another office to receive the car and they deceive you and offer other cars of a higher category in an annoying manner so that you pay a higher amount. -The workers in this branch are a gang trying to steal your money in various ways. -I dealt with Sixt Company in several countries, and my experiences with them were distinguished, unlike the (Dubai branch).
Date: 8 months ago
Review №115
Rating: 5
I recently had the pleasure of renting a car from Sixt, and I must say, the experience was nothing short of exceptional. The cars quality was top-notch, and the staffs friendliness added an extra layer of satisfaction to the entire process. From the moment I walked in, the Sixt team made the rental process a breeze. Their staff was not only professional but also went out of their way to ensure I had all the information I needed. The car itself exceeded my expectations clean, well-maintained, and a joy to drive. What truly stood out for me was the easy return process. Sixt made it convenient, saving me time and hassle. Its clear they prioritize customer satisfaction. Overall, my experience with Sixt was outstanding. If youre looking for a hassle-free car rental with quality vehicles and friendly service, Sixt is the way to go. Kudos to the entire team for delivering excellence!
Date: 8 months ago
Review №116
Rating: 1
I don t recommend, they have a bad services, Philippine girl she doesn t help us very will and she has a bad attitude.
Date: 8 months ago
Review №117
Rating: 5
Date: 8 months ago
Review №118
Rating: 1
I do not recommend them due to their honesty in terms of prices, rental manipulation, and the amount paid.. I advise staying away from them.
Date: 8 months ago
Review №119
Rating: 2
Company cars are often new and clean They have comments: -Slow in taking procedures and recording information, knowing the barriers and barriers online -Can they provide a car other than the one you booked? - Regarding online payment, they do not accept digital cards even when you pay online. When you arrive, they say that the amount will be returned within 3 working days and you must pay again!!! - The website prices are fake. You must include all insurance add-ons, including (glass - tires - passable - theft...) ((In short, a 50% increase on the price)) so that the insurance amount is 2000 dirhams. If you do not include the insurance, it will be 7000+ dirhams.
Date: 8 months ago
Review №120
Rating: 1
Pathetic slow service and attitude of the staff is very bad. They dont know how to handle people. Took us almost an hour to get to counter despite booking in advance, payment in advance and upload all documents prior to arrival.
Date: 8 months ago
Review №121
Rating: 1
Absolute rip off. I initially booked a hire car to collect from the city, but then changed it to be from Dubai airport as I thought it would be easier as my flight came in from Neom at around midnight. The initial quote was 2,300 AED, so I expected to pay a premium to collect it from the airport. However, the flight was delayed two hours and when I got to the Sixt desk they said they did not have the car for me that I had booked (a SUV). They offered me equivalent cars that were allegedly in the same class but were not big enough. They then said the next car up was available, but I had to pay and EXTRA 1700 AED for it. He also said I had not booked insurance (I had) and then charged me for the top insurance package (1016 AED). I ended up with a bill for 6,200 AED that i paid because it was now 4am in the morning - absolutely appalling way to treat a customer. I will never go back. UPDATE- Further to the contact from Sixt and their attempt below to say they wanted to hear more about my complaint, I was met with the same dreadful attitude of too bad when I contacted customer service. No account of the fact that I felt under duress to sign a contract at 4am in the morning so myself and my family could get to bed for the night. Just plain awful.] and ripped off.
Date: 8 months ago
Review №122
Rating: 5
Date: 8 months ago
Review №123
Rating: 1
Dont rent her. 1hr waiting at the counter to hear that i need to pay extra to insurance the glass and tires. I did full coverage already, but thats is without glass and tires!!!! SCAMMMM
Date: 8 months ago
Review №124
Rating: 1
They take forever to complete the que! Even if you have online booking!!! The worst SIXT branch ever seen
Date: 8 months ago
Review №125
Rating: 1
Once you arrive, you will be surprised that their office at the arrival hall is closed. There is a very misleading note to tell you that the office is somewhere and you keep asking people to find out that Office is in the parking the departure hall in a different level which is not mentioned in the note after walking outside and inside you found out that it s in a very small building closet by people every rental process takes ages. I don t think that I went from this office again.
Date: 8 months ago
Review №126
Rating: 1
It is good that the procedures are long and require shorter steps
Date: 9 months ago
Review №127
Rating: 1
Only 1 staff for everything.
Date: 9 months ago
Review №128
Rating: 1
Easily the worst car rental agency in town. You have to pay for everything, their admin fees are much higher than competitors, and everything is done manually
Date: 9 months ago
Review №129
Rating: 1
Very very bad service! I am busy emailing and calling for my deposit for more then 2 months. They dont keep there appointment, they would call me back or response on my e-mail but still not fixed. Never will i be renting a car there again. So angry! And i wont stop here.
Date: 9 months ago
Review №130
Rating: 5
Date: 9 months ago
Review №131
Rating: 1
Sixt in Dubai Airport T1 took 9000AED from my debit card as a safety deposit and still didn t return it after more than 1 month, with no explanation or e-mails. Their contact phone is not working. I created the claim from Rentalcars and waiting for solution. My E-mail to Sixt customer support service was not responded even with automatic reply.
Date: 9 months ago
Review №132
Rating: 1
Date: 9 months ago
Review №133
Rating: 5
I took mercedes and overall it was fantastic experience. I got latest car model with enough features and facilities. The check-in was also easier. The parking exit time provided after check-in is only 10 minutes which is very low to inspect car before taking. So keep that in mind.
Date: 9 months ago
Review №134
Rating: 4
Overall good service. The counter is surprisingly very small and easy to miss. The car pick up zone is shared with other car rental companies which makes it a bit messy when picking up and returning the car. The car was an almost brand new Golf GTI 2024, which is the same car model I originally booked. The agent at the counter was very friendly and smiling.
Date: 9 months ago
Review №135
Rating: 5
Joell is a very sweet guy and he helped me a lot with the reservation. Such an amazing person and i would totally recommend him to anyone traveling to Dubai. Joell will help you and make your trip easier no doubt. I appreciate you Joell for explaining all the rental details and hope to run into you again soon!
Date: 9 months ago
Review №136
Rating: 5
Date: 9 months ago
Review №137
Rating: 5
Date: 9 months ago
Review №138
Rating: 5
Date: 10 months ago
Review №139
Rating: 5
Date: 10 months ago
Review №140
Rating: 5
Date: 10 months ago
Review №141
Rating: 1
My experience with them through the application: I rented a BMW Series 2 and the rental amount of 720 dirhams was deducted. Upon arrival, we waited an hour and a quarter and it was not available. I upgraded to an Audi A6 and paid a difference of 380 dirhams. Then they said they seized an amount of 7,000 dirhams because it was insurance against third parties. Or pay 696 dirhams comprehensive insurance and we will take a reservation of 2000 dirhams. I took the car with the tire bulb on and went back to them. They said, Go closer and spread the tire bulb out. When I checked, there was a large nail in the tire, and the car was dirty. I refused to pick it up. No refund or exchange of the car, and it was changed after 25 minutes. The last day, I delivered the car on time, but after 4 hours, I received a message with a discount of 165 dirhams. Note that the car was returned intact and I returned it at the same time and it was signed by the employee that it was in the same condition as before receipt. I contacted them and there was no response to writing this message. The total rent was 1961 dirhams.
Date: 10 months ago
Review №142
Rating: 3
It is good, but the insurance amount is high. They took 3000 from me, and God will protect me from them until they do not return it. The second bad thing is that I extended it for days, and the day I came to hand over the car, they did not take it from me, nor did they inform me of how much. They said, We have your card information, just trust me! I mean, I dont know if he takes it from the insurance or exactly how! If you extend it, you must call them and inform them so that you are not charged a late fee of 40 dirhams per day
Date: 10 months ago
Review №143
Rating: 1
Date: 10 months ago
Review №144
Rating: 5
Date: 10 months ago
Review №145
Rating: 5
Date: 11 months ago
Review №146
Rating: 5
Date: 11 months ago
Review №147
Rating: 5
Date: 11 months ago
Review №148
Rating: 2
Date: 11 months ago
Review №149
Rating: 1
Bad experience ever, specially with employee Asian girl
Date: 11 months ago
Review №150
Rating: 1
I would also like to complain here because I was simply taken for a ride. The person at the counter simply said that I didnt have a fully comprehensive insurance policy, even though I had stated this on the app. I had to pay an extra 150 euros to do this because he said you have to insure everything. Since I was skeptical and he had unsettled us, I paid the 150 euros and insured it. Later on the app he showed me this correctly and saw that I had already insured it. So far there has been no answer and Germany simply said that it was signed that way and they cant help. Never again!!!
Date: 11 months ago
Review №151
Rating: 5
Date: 11 months ago
Review №152
Rating: 4
Date: 11 months ago
Review №153
Rating: 1
Worst experience with Sixt dubai, I didnt get any of the platinum customers privileges because as I was told this location is a franchise I rented an Audi A6 but it has the feature of a base car, no gps, no roof, no camera 360, no keyless entry and even a big aparente dent on the side. Even a KIA has better features.
Date: 11 months ago
Review №154
Rating: 4
Everything went well just a long wait to get the deposit back
Date: 11 months ago
Review №155
Rating: 1
At the airport, they tried to add fees and a 2 thousand dollar hold that would not be released for 3 weeks, AFTER I HAD ALREADY PAID for everything online. This is after I had to wait for 30 minutes in a queue of only 2 people. Dismal experience. I cancelled my reservation.
Date: 11 months ago
Review №156
Rating: 1
Very bad customer service and you will wait for 1 hour to get to the agent even if you have a reservation. Only 1 employe serving. AVOID !
Date: a year ago
Review №157
Rating: 5
Date: a year ago
Review №158
Rating: 2
Rented at sixt last week for 5 days. The location is convenient. The problem comes after that. Decided on a BMW 3 series which they didn t have because it had already given to others. I was told what car I was going to get even if it wasn t in the same class as bmw 3 series. The sixt representative said we decide what car you get and you have no other option after saying I should get a car in the same class because thats what I paid for. He tried to give me an Audi a3 and when I said how small that was he decided on a BMW x2. So they either don t know one car from the other or don t care. Second, Because this was my first time in Dubai decided to get most options on insurance that many may not get. Just FYI the rep told me that insurance doesn t mean anything unless there is a police report. Meaning you are still responsible for any damage to car despite the insurance unless the police report is there even for a scratch that may have occurred while the car is parked.
Date: a year ago
Review №159
Rating: 1
Be VERY careful with this rental agency!! I rented a car for 5 days. I had to pick up the car at 10am and return it 5 days later at 10am. I arrived at the agency at terminal 1 at 9.24am. I had to do the paperwork. Then go to the parking lot. The car wasnt ready. The car arrived at 9.48am and I was asked to take photos of the car (see the picture below with the timestamp). Then I had to go back to the agency, wait for a customer to finish and then receive instructions. In the end I didnt receive the car until 10am BUT surprise, after returning the car, I was told that everything was ok. I look on the Sixt.UAE website for the invoice and they indicate that I received the car at 9:22 and that I handed it in at 10:24! So theyve overcharged me by a day! This is ABSOLUTELY NOT HONEST.
Date: a year ago
Review №160
Rating: 5
Date: a year ago
Review №161
Rating: 5
Date: a year ago
Review №162
Rating: 2
In the beginning, everything was fine, and after I paid, they took all the information and took pictures of all my ID cards and a copy of my passport after that. They took the rent value, plus 2000 riyals insurance. Then the employee said, Any traffic violation, we will take 200 riyals from you, not including the amount of the violation! If you return it with less gasoline, we will fine you an amount greater than the amount of actual gasoline that is missing!! Then she started reading to me their system, to the point that if I had known from the beginning, I would not have hired.. In general, I got the contract and signed it 4 times. I took the car and walked away. When I came back, they took the key and said, Okay, go. I said, Give me a paper or something stating that I delivered the car to you. He said, No, there is nothing like that here. We just hand over the key and leave. I said the security deposit? He said 14 days and we will return it to you, and I walked away because my plane was approaching and there was a tired person with me who wanted to rest in the halls for a while.. I walked away and I did not know whether the car was still in my name or not, and whether I was okay or whether they would show me a movie and take the reserved amount?! Advice: Dont go unless you get something from them proving that they have a check on the car, that there are no notes on it, that its gasoline is in full order, and that they received it from you with the date and time, so that you can confront them if they break their word or do not return the amount to you. Dear sixt It was my first time with you and I need some clarifications so I can understand your working way. My question is why when I came to rent the car you took a copy of every ID I have included my Passport, everything.. And when I came to return the car you just took the key and said done you can go now..?! Why you dont at least write a return letter or clearance or anything like that to show that I returned the car at that moment, date, without any notice on it or damages how can I know that the rental contract between me and you is done and I am not responsible for that car from the moment I handled it for you..? I think I have the right to have any letter from you explaining that point as same as what you did taking every single information to protect your side.
Date: a year ago
Review №163
Rating: 5
Date: a year ago
Review №164
Rating: 5
Date: a year ago
Review №165
Rating: 5
Very well trained staff who offer the best solutions.
Date: a year ago
Review №166
Rating: 5
Date: a year ago
Review №167
Rating: 5
Date: a year ago
Review №168
Rating: 4
The only company I deal with regionally and internationally. Location at DXB needs major improvement
Date: a year ago
Review №169
Rating: 5
Date: a year ago
Review №170
Rating: 5
Date: a year ago
Review №171
Rating: 5
Date: a year ago
Review №172
Rating: 5
Date: a year ago
Review №173
Rating: 5
Date: a year ago
Review №174
Rating: 5
Date: a year ago
Review №175
Rating: 5
Date: a year ago
Review №176
Rating: 5
Date: a year ago
Review №177
Rating: 5
Date: a year ago
Review №178
Rating: 5
Date: a year ago
Review №179
Rating: 5
Date: a year ago
Review №180
Rating: 5
Date: a year ago
Review №181
Rating: 5
Date: a year ago
Review №182
Rating: 5
Date: a year ago
Review №183
Rating: 5
Date: a year ago
Review №184
Rating: 5
Good service
Date: a year ago
Review №185
Rating: 5
Date: a year ago
Review №186
Rating: 5
Date: a year ago
Review №187
Rating: 5
Date: a year ago
Review №188
Rating: 5
Date: a year ago
Review №189
Rating: 5
Date: a year ago
Review №190
Rating: 5
Date: a year ago
Review №191
Rating: 5
Date: a year ago
Review №192
Rating: 5
Date: a year ago
Review №193
Rating: 1
My recent car hire experience with Sixt Car Rental has left me incredibly frustrated and disappointed. Upon returning the car, I discovered a small crack in one of the tires. To my shock, Sixt proceeded to charge me a staggering CAD 1000 for what they deemed a small crack. This exorbitant charge is not only unjustifiable but also reflects a complete lack of transparency on their part. The most concerning aspect of this situation is Sixts unwillingness to provide any details or justification for the exorbitant charge. Despite my numerous attempts to communicate through emails, I have received no response from their customer service team. It is utterly frustrating to be met with silence when seeking clarification on such a significant charge. I find it completely unreasonable that a minor tire crack would warrant such a hefty fee. Its as if Sixt is taking advantage of its customers situations to extract as much money as possible. This lack of accountability and transparency has seriously damaged my perception of Sixt as a reputable car rental company. As a customer who believed in their service, this experience has left me not only out of pocket but also deeply disappointed. I had expected better customer service and communication, especially when facing such a questionable charge. I strongly advise potential customers to be cautious when dealing with Sixt Car Rental, as their lack of transparency and poor customer service are major red flags. I hope my experience serves as a cautionary tale for others considering renting from Sixt. Its disheartening to see a company prioritize profits over customer satisfaction and ethical business practices. Im adding more as they just replied a standard response without reading that I already contacted them several times. Anyways I have already complained to DED and encourage everyone to do so
Date: a year ago
Review №194
Rating: 5
Date: a year ago
Review №195
Rating: 5
Good experience
Date: a year ago
Review №196
Rating: 5
Good customer service
Date: a year ago
Review №197
Rating: 5
I had an excellent experience renting a car from Sixth at Dubai Airport. The process was smooth and efficient. The staff were friendly and helpful, making sure I got the right vehicle for my needs. The car itself was clean and in great condition, which is exactly what I was looking for. The location within the airport made it convenient for me to pick up and drop off the car without any hassle. Their pricing was competitive, and I felt like I got real value for my money. I highly recommend Sixth car rental at Dubai Airport to anyone looking for a hassle-free and reliable rental service. Will definitely use them again on my next trip to Dubai.
Date: a year ago
Review №198
Rating: 5
Date: a year ago
Review №199
Rating: 5
Date: a year ago
Review №200
Rating: 5
Date: a year ago