ROTANA STAR RENT A CAR

Saratoga Building - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates

ROTANA STAR RENT A CAR

About the Company

rating: 4.5

Dubai A1 car rental company offers luxury car rental deals

Categories

  • Car rental agency

Contact Information

Phone: +971 54 533 3111

Website: https://www.rotanastar.ae/

Address: Saratoga Building - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates

Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Photos

Reviews

Review №1

Rating: 5

The best experience in Dubai and the best treatment. Thank you to Professor Abdel for the refined taste

Date: 2 days ago

Review №2

Rating: 1

Very bad handling When the car is delivered, the agreement is changed and amounts not agreed upon are taken The agreement was made with them to deliver the car at the airport at 2 pm. Before the car was delivered, they contacted me and changed the agreement and requested an additional amount for a new day. Please be careful when dealing with them Amounts were requested that were not included in the agreement

Date: 6 days ago

Review №3

Rating: 5

Recently rented corvette , TBH I had lot many things going in my mind about deposits about how will it go and all . Trust me guys I think this company is the best in business . Very efficient in replying to your queries . I would like to mention Md Adnan who made everything possible and Modar the driver who got us the car as requested at the location . He was as well very very helpful and the best part about them is that apart

Date: a week ago

Review №4

Rating: 1

it was hard to deal with them and they don t act in professional way

Date: a week ago

Review №5

Rating: 1

Very very bad experience , they didn t come at the time and their cars are very bad one star is too much for them

Date: a week ago

Review №6

Rating: 5

Amazing rent a car shop amazing cars clean facilities 100 percent recommend

Date: a week ago

Review №7

Rating: 5

Thank you to brother Muhammad Adnan For his elegance and speed

Date: 2 weeks ago

Review №8

Rating: 1

My husband booked a blue corvette stingray through this company, after being let down by another company a few days prior. We had spoken to Ashlem on the day who was lovely, and ensured us we would get a blue automatic roof corvette stingray for Saturday 28th September. She stated that they had 4 available and it would not be an issue at all. She had sent me a message confirming the booking drop off time at our hotel for 10am. I had also received a message from the company from another mobile number confirming the same. Ashlem charged us 1400 aed with no deposit, however I have since looked at the website, and they only charge 1199 aed for the same car, so appears I ve been scammed out of 200aed. On Saturday morning at 10am, my husband and I were waiting within the hotel lobby for a bit, with no show. At 1010 hours I messaged the company looking for an update. At 1030 I received a reply stating Hello sorry for being late little bit, but you know traffic . The company is only a 20 minute drive away from our hotel, and when I looked on Google maps there were no traffic issues, but I took this at face value. At 1047 hours, I received a message from the driver looking for the location of my hotel and he stated he was just on his way, which was confusing as I had been told 20 minutes prior that he was stuck in traffic when he clearly hadn t even left yet. At 1110 hours, the driver arrived .with a manual roof burgundy corvette. The driver explained that the blue corvette was not available, and that the person who had it previous had extended their booking. I m confused why they would allow someone to extend their booking when one of their other customers (us) had already booked that specific car for this date. Surely they should be saying to that person that they are unable to extend their booking due to a customer booking for that date? The driver, Ashraf, was nice enough, however stated that we were only booked for 200kph over a 24 hour period, when Ashlem had confirmed to me it would be 260kph, it seems no one can make up their minds. After we refused to sign the paperwork to accept the car, as this was not what we ordered, Ashraf stated he would contact the person who extended their booking of the blue stingray corvette and tell them they would have to return it to allow us to have it. He stated to us that he would be back in touch around 3 hours later to arrange drop off. This would have now been around 3pm. We had booked plans for the day, which would have been unable to be carried out had we accepted this offer, however we should never have had to have gone down that route in the first place. Not sure what happened to the other 3 automatic stingray corvettes Ashlem had told us would also be available for the Saturday? Upon inspecting the car, I noticed multiple scrapes surrounding the body work. This wasn t specifically an issue for us. The back left tyre had a big gash in it causing a tyre pressure warning to show on the car. None of this was told to us before the car being handed over, as Ashraf didn t start the car or show us about it prior to leaving. The only good thing was driving the car. It was lovely to drive, and we were given half a tank, which we left with same. We agreed on the Saturday with Ashraf and I had messaged Ashlem, and confirmed pickup of the car at 11am at our hotel. This was agreed, and I confirmed to both that we had lunch booked for 12, and they NEEDED to be on time, and not as late as they were during drop off. It is now Sunday 29th September, and again my husband and I are still waiting for pick up at 1130 hours. My husband contacted Ashraf, who stated that it wouldn t be him that would be picking the car back up it would be someone else, and they would be here within 60 minutes!!! Why agree a pick up time if you are not going to stick to it at all!!! Shame the amount of issues and loss of trust we ve had, when we were told by Ashlem that their company was the biggest car company in the middle east , and it s a shame that she hasn t replied to any messages since booking.

Date: 2 weeks ago

Review №9

Rating: 5

Thank you to Brother Muhammad Adnan for his distinguished service

Date: 2 weeks ago

Review №10

Rating: 5

Date: 2 weeks ago

Review №11

Rating: 1

Date: 3 weeks ago

Review №12

Rating: 5

The best car rental company in Dubai, and thanks to Atef, Maryam, and Anam Shirazi for their treatment and professionalism. I advise everyone to deal with them and they meet all your needs

Date: 3 weeks ago

Review №13

Rating: 1

Didn t like the attitude

Date: 4 weeks ago

Review №14

Rating: 5

Very nice car anam awesome service

Date: a month ago

Review №15

Rating: 5

Thank you for the good treatment of Mr. Muhammad Adnan. May God give him a thousand blessings

Date: a month ago

Review №16

Rating: 1

These people have no ethics or principal. I rented a Roma, while waiting for it to be ready, I told them when I returned the car I would need an RSQ3 for a few days. They asked me to pre-pay without signing any agreement or document at all, its not their policy to pre-pay for a rental. You can reserve a car without paying. When I ended up not needing the Audi they told me it was non-refundable. They are nothing more than common thieves. Taking advantage of people wherever they can. I was warned about them, I shouldve listened. If you want to be treated badly and drive disgusting cars, rent with them.

Date: a month ago

Review №17

Rating: 1

I don t recomand this company, after return car, you need to pay extra tax!!! Becarefull!!! I rent a lambo spider blue and it s coming with lambo black and normal one and when i ask for the blue one, says it s coming after 3 hours, and never come!!!

Date: a month ago

Review №18

Rating: 5

Muhammad adnan was so support and helpful , they have fast service and clean cars

Date: a month ago

Review №19

Rating: 5

This was one of the best experiences I ever had ! I recomand to anyone who know to enjoy beauty and wanna have a dose of adrenaline The people renting this wonderful cars are extremely friendly and understanding, theyre trying their best to accomplish all wishes client has ! Respect and keep it like that guys ! Hope to see you all soon and make new memories Greetings, Alex

Date: a month ago

Review №20

Rating: 5

Sunset with my Dreem class unforgettable moment lot of thanks javed and Rotana team for providing a good service.

Date: a month ago

Review №21

Rating: 5

My experience with Rotana Star always amazing, the cars always in the best conditions (clean, well maintained). The team very professional and treating the customers as friends with advices and support and ready to help 24/7. My last experience takes me to another level with Rotana Star when I called Mr. Mohammed (Abu Omar) from Europe (during my summer holiday with the family) and I asked for a family car on my arrival to Dubai airport. The surprise was brand new Escalade waiting for us and Rotana team having another car to help us with carrying our luggage to the hotel door to door and the same service on our return after couple of days This is really amazing experience and really appreciated for a team members looking after their customers in 7 starts way of service. From my opinion with the full respect to others rental cars offices,,, Rotana Star reach a global level of services without any competitive anywhere in UAE or even any other countries

Date: a month ago

Review №22

Rating: 5

I booked mazda 6 for a month price is very good driver mr. Javed bring car at my home I am happy with rotana servic. Thanks rotana.

Date: a month ago

Review №23

Rating: 5

Best car rental in Emerats Very Good deals on luxury cars and sports cars one of your gay mubasher is nice person thanks rotana for very good service

Date: a month ago

Review №24

Rating: 5

Good experience with rotana staff and delivery gays are professional specially Mr javed is very helpful thanks rotana

Date: a month ago

Review №25

Rating: 5

I book stingray corrivet form rotana star cal renal mr. Javed bring my dreem car for me thanks a lot recommended every one

Date: a month ago

Review №26

Rating: 5

The best car rental company in the UAE thanka mubasher 4 a grate ride thanks Rotana

Date: a month ago

Review №27

Rating: 5

Very good service car condition is amazing like bran new thanks mobasher thanks Rotana.

Date: a month ago

Review №28

Rating: 5

Experience was great traveling I appreciate Mr javed service . The rates were affordable , and the overall experience was also awesome. I have used this car rental service more than twice and have found it always convenient, l am very amused and I will use again and again. Thanks Rotana

Date: a month ago

Review №29

Rating: 5

Thanks Mobasher bro for very good service. Highly recommend Best Car Rental in Dubai! Exceptional service from start to finish. Their fleet is top-notch, offering a wide selection of vehicles to suit any need or preference.

Date: a month ago

Review №30

Rating: 5

Wonderful experience with Rotana Star, this was my first time. Javed was very attentive during the whole proces and great service and communication. Next time Rotana Star again! thanks

Date: 2 months ago

Review №31

Rating: 5

This is the 2nd I have been renting with this agency and the service is still on top. Last minute reservation once again and the car was delivered on time. Thanks javed thanks rotana

Date: 2 months ago

Review №32

Rating: 5

Thanks javed for URUS Ride very nice car and very good peoples

Date: 2 months ago

Review №33

Rating: 5

Thanks mobesher for a grate ride. I never forget his moment

Date: 2 months ago

Review №34

Rating: 5

I have delt with many rental companies since I came to dubai 10 years back, and I had issues with most of them i.e. delays in paying back the deposit, dirty and unmaintained cars, hidden charges in the contract ..etc. but with Rotana star car rental, everything was supper smooth and convenient, Competitive prices, brand new cars, the car will be delivered and picked up from your place, and in case of any issues you can call the company and they will assist you on the spot. Last time Mr. Mobasher bring car for he is very nice and he explained everything before ride so Thanks Rotana for good service

Date: 2 months ago

Review №35

Rating: 5

I was searching on Google for car rental one of my friend suggested Rotana star car rental services it was amazing and good service good manner to receive customer thank you look forward see you again thanks javed

Date: 2 months ago

Review №36

Rating: 5

Mhoqmaad Adnan is a professional rental company. Great experience with huracan spyder.

Date: 2 months ago

Review №37

Rating: 5

One of the best rental car services, the customer service is highly appreciated,Mr Mubashir has always provided the best service

Date: 2 months ago

Review №38

Rating: 5

I recently rented a car here, and I had a great experience. The car was in excellent condition and drove perfectly. Javed was fantastic, really helpful and made everything super easy. Definitely recommend renting from them! Thanks Rotana

Date: 2 months ago

Review №39

Rating: 5

Always been a fantastic experience, I have been with Rotana star for a very long time, switching cars on rental. And the services were always smooth thanks to Mr. Javed He is the best person. Thank alot for making things easy.

Date: 2 months ago

Review №40

Rating: 5

Excellent and efficient service by mubasher! Very supportive and helped multiple times when I wanted to change car or had any issues. Highly recommended and would use again if needed!

Date: 2 months ago

Review №41

Rating: 5

Best car rental company in dubai and Mr.Nasir is very good we appreciate

Date: 2 months ago

Review №42

Rating: 5

Returning the rental car is a breeze with this service. The process is quick and hassle-free, allowing you to focus on your travel plans. Thanks javed

Date: 2 months ago

Review №43

Rating: 5

Had a fantastic experience Mobasher and ROTANA star car rental Dubai. This is the second time I have used this company, and they always exceed my expectations and I always leave with a gorgeous and pretty much brand-new car.

Date: 2 months ago

Review №44

Rating: 5

It was an amazing experience with a very good new car thanks for (mobasher) he was so supportive and Cooperative. I really enjoyed my vacation.

Date: 2 months ago

Review №45

Rating: 5

rented a car for a month, great support from mubashir, he was very helpful and very responsive in all communication thanks Rotana

Date: 2 months ago

Review №46

Rating: 5

Great service, new cars, good price will use again thanks Javed

Date: 2 months ago

Review №47

Rating: 5

Thanks mobasher for a very good service. I recommend to my all friends. Rotana star is best luxury cars provider thanks rotana

Date: 2 months ago

Review №48

Rating: 5

The best car rental experience Ive ever had! The luxury car rental in Dubai provided me with a top-of-the-line vehicle that was perfect for exploring the city. Thanks javed

Date: 2 months ago

Review №49

Rating: 5

I have very good experience with rotana star rent a car Highly recommend to all to use this service Bundle of thanx Mr Javed

Date: 2 months ago

Review №50

Rating: 5

I really enjoy with Cadlic thank u mubashir for a good service

Date: 2 months ago

Review №51

Rating: 1

Mafia advice, any Saudi who does not follow celebrities, by God, Khabour, Khabour, Shawam, they see you as a trap. Ask someone who rented from them. No deposit will be returned, and many other things that I do not want to talk about except to those who completed the case with them.

Date: 2 months ago

Review №52

Rating: 5

I rented a car from Hani in Sofitel Jumeirah. The car is clean and beautiful. Their service is great and their timing is excellent. Muhammad Adnan came to pick it up from me and he and Hani were wonderful and polite. Thank you very much. I will adopt your car when I come to Dubai, God willing.

Date: 2 months ago

Review №53

Rating: 5

A very good experience with rotana I love DEFENDER thanks rotana thanks javed

Date: 2 months ago

Review №54

Rating: 5

I saw some bad comments in review section I totally disagree with that guys because I am rented cars from Rotana from 5 years I have very good experience with them. I take sports cars many time like farrare, hurricane, evo spider Urus I cant face any problem during my contract. Thanks Rotana appreciate all staff

Date: 2 months ago

Review №55

Rating: 5

Thanks rotana thanks javed for a very good service I really like this amazing car!

Date: 2 months ago

Review №56

Rating: 5

I booked Bentley GTB I receive car on time driver mobasher is very kind and professional I love this car thanks rotana

Date: 2 months ago

Review №57

Rating: 5

Your sports cars are amazing all cars are very good condition staff is helping and drivers are also nice and professional thanks javed

Date: 2 months ago

Review №58

Rating: 5

Amazing service by Rotana star car rental. Thanks mobasher

Date: 2 months ago

Review №59

Rating: 5

Mohammad Adnan is the best he made me try the lambo URUS! Very helpful even at 12midnight atill helps the client... wil definitely borrow from him again. Thank you so much Adnan

Date: 2 months ago

Review №60

Rating: 5

Good experience with javed and ROTANA recommend

Date: 2 months ago

Review №61

Rating: 5

Rented a car from and had an amazing experience! Mubsher is a professional driver for deliver the car and explain each and everything about rouls about roads appreciate

Date: 2 months ago

Review №62

Rating: 5

A grate car rental agency all over the GCC I recommend to everyone specifically for sports and luxury car. A one of them javed is very helpful and professional

Date: 2 months ago

Review №63

Rating: 5

Nice peoples amazing car very good service I have 5 star for mr. javed and Rotana

Date: 2 months ago

Review №64

Rating: 5

Nice cars good service thanks rotana thanks mubashir

Date: 2 months ago

Review №65

Rating: 5

I really thanks to u mobasher u bring my dreem for me appreciate

Date: 2 months ago

Review №66

Rating: 1

Every vehicle is fitted with a tracking device and is being monitored. They remotely turn off the car if you speed. Why do you think I rent a sports car?! To drive it like a yaris?! They then ask for more deposit fees for reckless driving. All their cars are salvaged American spec models.

Date: 2 months ago

Review №67

Rating: 5

My experience is very good with Rotana star rent a car. Thanks javed

Date: 2 months ago

Review №68

Rating: 5

I recommend to every one staff is very nice helping and professional mr. Mubasher is a amazing person thanks bro. start to end everything is very easy and simple. Keep it up good service

Date: 2 months ago

Review №69

Rating: 5

I Rented a car from Rotana and had an amazing experience Thanks Mobasher

Date: 2 months ago

Review №70

Rating: 5

Wonderful My deposit came back on time, thank you for the grate service and thanks mobasher

Date: 2 months ago

Review №71

Rating: 5

It is a very excellent company and my relations with them are very enjoyable and I am satisfied with you guys thanks to Mr. Javed

Date: 2 months ago

Review №72

Rating: 5

Best car rental in Dubai Great 24/7 communication and service Best cars in Dubai with the best prices. I rent from them 4 - 5 time a lot of cars and everything was amazing Deposit back exactly on time. Thanks Mr. Mohammad al kafre thanks javed

Date: 2 months ago

Review №73

Rating: 5

Thanks Rotana for providing a grate service Thanks Mobasher

Date: 2 months ago

Review №74

Rating: 5

Thanks Rotana Thanks Javed strongly recommend

Date: 2 months ago

Review №75

Rating: 5

Good service nice peoples amazing carz. Thanks M.Javed

Date: 2 months ago

Review №76

Rating: 5

I recommend rotana star rent a for car rental to all my friend because rates are very good and cars in very good condition. Specially thanks for javed for very good service

Date: 2 months ago

Review №77

Rating: 5

Nice cars very gooooood service specially I like Romans luxury car last time I rented RR culanin Mansori sach a beautiful car. Thanks mobaher he bring my dreem car for me

Date: 2 months ago

Review №78

Rating: 5

I visited many rent a car agencys but I have very good experience with rotana and one of them mr. Javed

Date: 2 months ago

Review №79

Rating: 5

i have 5 stars for ROTANA STAR rent a car because very nice service. thnks javed

Date: 2 months ago

Review №80

Rating: 5

Nice place for the luxury cars , and good service provider, good management and nice staff. One of your staff mubashir he very cooperative and gentleman

Date: 2 months ago

Review №81

Rating: 5

Cars booking with rotana is very easy and staff is helping. Mobesher bring car for at my hotel and inform me about UAE traffic rules specially about abu dhabi speed limits thanks rotana thanks mobasher

Date: 2 months ago

Review №82

Rating: 5

Incredible place to rent a sports car! The vehicles are in great condition, the service is excellent and I have never met such a great staff.

Date: 2 months ago

Review №83

Rating: 5

Rotana star rent a car have very nice sports cars i recommend appreciate mobsher

Date: 2 months ago

Review №84

Rating: 5

Thank you so much for myour good service for us. Mr. Mobasher is Such a sweet driver.

Date: 2 months ago

Review №85

Rating: 5

Great service very humble staff wonderfull experience thanks Mobasher being my dream car for me

Date: 2 months ago

Review №86

Rating: 5

Very nice cars and very polite staff they also have a lot of luxuries cars with very good prices should really try to rent from them. Thanks javed

Date: 2 months ago

Review №87

Rating: 5

Its was great day with Ferrari Excellent service. Very quick to respond and very flexible I would highly recommend ROTANA STAR RENT A CAR to anyone looking for great, spotlessly and thanks Mr Mobasher to explain for everything before heading the car

Date: 2 months ago

Review №88

Rating: 5

Best to visit in Rotana. Nice nd Frendly staff nd best Service. Recommended Thank to Mr. Javed

Date: 2 months ago

Review №89

Rating: 5

Nice compnay and good behavior off staff thanks mubashir

Date: 2 months ago

Review №90

Rating: 5

One of the finest people I have dealt with, especially Muhammad Adnan. He is sophisticated in dealing, makes things easy, and does not delay in answering any question.

Date: 2 months ago

Review №91

Rating: 5

A great experience!!! The car was amazing and my driver Mhd Adnan was very professional. Experience to be redone.

Date: 2 months ago

Review №92

Rating: 5

Having chosen ROTANA STAR Car rental for my recent visit, I was thoroughly impressed by their exceptional service. Mr. JAVED is very excellent.

Date: 2 months ago

Review №93

Rating: 5

Rotana economic cars are very nice Mr. Mobasher bring Mazda 6 for me with very good rental price thanks bro

Date: 2 months ago

Review №94

Rating: 5

A thousand thanks to the young people in this office, the pinnacle of ethics, sophisticated dealings and taste. A thousand thanks to brother Muhammad Adnan for his sophisticated and polite treatment, and God willing, the visit will be repeated.

Date: 2 months ago

Review №95

Rating: 5

recently had the pleasure of renting a car from Rotana Rent a Car. The experience was excellent from start to finish. Specially thanks Mr. Mobsher

Date: 2 months ago

Review №96

Rating: 5

Very nice service big thumb to mubasher such a sweet driver for pick up and delivery of ur car

Date: 2 months ago

Review №97

Rating: 5

Great experience with this company during June.. Good, competitive prices and very nice cars! Thank you to Javed for give a very good service

Date: 2 months ago

Review №98

Rating: 5

Good Job keep up the good work...ur service is excellent ..thanks javed

Date: 2 months ago

Review №99

Rating: 5

Great service Thanks Rotana and all staff special thanks Javed Mobshar

Date: 2 months ago

Review №100

Rating: 5

Excellent service. The best car rental in Dubai. helping staff. thanks Mobashar

Date: 2 months ago

Review №101

Rating: 5

Its amazing I really thanks full rotana star for give me amazing service.also thanks mr.mubshir to bring it nice car for me

Date: 2 months ago

Review №102

Rating: 5

I recommend every one take cars from rotana I have good experience thanks javed

Date: 2 months ago

Review №103

Rating: 5

Good service by driver mubashir he is very professional

Date: 2 months ago

Review №104

Rating: 5

Luxury cars rotana stars rent a car have v good experience with them super service Thanks mr mubasher

Date: 2 months ago

Review №105

Rating: 5

I have a very good experience with rotana last time I take GT Mystang from him good price and coprativ staff. Specially thanks Mobasher

Date: 2 months ago

Review №106

Rating: 5

It was very cool, thanks Mhd Adnan!

Date: 2 months ago

Review №107

Rating: 5

Abdrahman number one for Service ,for gle 53 Mercedes

Date: 2 months ago

Review №108

Rating: 5

Very good company and they have very good vahichles verygood srvice and drivers specially Mr. Mbashir is a very good and a professional guy.

Date: 2 months ago

Review №109

Rating: 5

Great service, Ahmad - thank you! Great car, which was in first class condition. Would reconnect to anyone.

Date: 3 months ago

Review №110

Rating: 1

If you are looking to damage your nerves and ruin your vacation, deal with this office. Bad treatment, lack of professionalism, and disrespect for the customer. I rented from them twice, and each time is worse than the second. With death, they respond to you so that they pick up the car at the airport, and with death, they return the insurance and do not return it to me until after I did not complain to them about consumer rights in Dubai.. I swear to God I would not rent from them if they gave me the car for free.. and I swear to God that this is what happened to me without any distortion..

Date: 3 months ago

Review №111

Rating: 5

5 star

Date: 3 months ago

Review №112

Rating: 5

Came to rotana and I rented a corvette, rsq3, q7, s3, Rangerover SVR. And every car was driving beautifully and we had the best customer service

Date: 3 months ago

Review №113

Rating: 5

This is seriously the best place I would recommend. Very honest and reliable,they will offer you the best service and the best luxury cars for affordable price. You seriously don t have to worry about not getting your deposit back !!

Date: 3 months ago

Review №114

Rating: 5

Date: 3 months ago

Review №115

Rating: 5

Thank you for service you are good man Mr. Big Ashraf I will deal with you again good car , good service

Date: 3 months ago

Review №116

Rating: 5

Very helpful and supportive, fare prices, flexible highly recommended for car renting

Date: 3 months ago

Review №117

Rating: 5

good

Date: 3 months ago

Review №118

Rating: 4

Date: 3 months ago

Review №119

Rating: 5

The best dealings and the best prices. Brother Samer never failed to be with me, he is a kind and helpful person

Date: 3 months ago

Review №120

Rating: 5

good

Date: 3 months ago

Review №121

Rating: 5

Frankly, we thank them for their good treatment and may God bless them

Date: 3 months ago

Review №122

Rating: 5

I rented an Escalade V from them and they were very respectful and cooperative, especially my brothers Abdul Rahman and Imad. There is nothing easier and faster than the rental procedures. May God grant them well-being, whatever they fall short of. I recommend it and, God willing, I will adopt them and come back again

Date: 3 months ago

Review №123

Rating: 3

Date: 3 months ago

Review №124

Rating: 5

Date: 3 months ago

Review №125

Rating: 1

Watch out for hidden fees. They also stole my booking deposit of $1000. Still fighting to get it back after months

Date: 3 months ago

Review №126

Rating: 5

Date: 3 months ago

Review №127

Rating: 5

Thank you for support Hamza and Samer

Date: 4 months ago

Review №128

Rating: 5

From my experience when I rented a car from Rotana Star, I noticed their punctuality and the availability of all luxury cars. Special thanks to Mr. Mahmoud Hossamy, who works there as a driver.

Date: 4 months ago

Review №129

Rating: 5

I was in dubai recently for 2 weeks. ROTANA was near my apartment so I stopped by and they got me setup with a nice SUV. Sarah was a pleasure to work with and she got me rolling quickly. She was very professional and always quick to respond to my calls/messages and she made sure I received my deposit back when it was due. My overall experience with ROTANA STAR was positive and I will certainly do business with them again.

Date: 4 months ago

Review №130

Rating: 5

Thank you Rotana Star Rent a Car, Special thanks to Hadi for 80% of the Deal Great Job Brother and also Ashraf for delivering the Lamborghini & Ghalb for picking it up on time Awesome Experience and deposit money back in a few days Thanks again Adam & Mimi

Date: 4 months ago

Review №131

Rating: 5

Date: 4 months ago

Review №132

Rating: 5

Date: 4 months ago

Review №133

Rating: 1

Apart from gorging on your money, there is nothing else. The cars are damaged everywhere. The deposits were returned more than a month later and if he could have not returned it, he clearly would have done so.

Date: 4 months ago

Review №134

Rating: 5

One of the best if not the best rental place and special thanks to brother ahmed for his advice and good rates

Date: 4 months ago

Review №135

Rating: 5

Good company good service thanks Mr hadi for your service

Date: 5 months ago

Review №136

Rating: 1

When cheap becomes expensive! Poor service and unadvertised charges.

Date: 5 months ago

Review №137

Rating: 5

Dealt with Saira from London to Dubai and during the visit. Was amazing and available throughout. Will be using again soon and highly recommend. Thanks again to the guys @Rotana

Date: 5 months ago

Review №138

Rating: 1

Skip this company! The don t give come back your deposit! MAFIA, I m gonna in everywhere about these liars and file a report with the police.

Date: 5 months ago

Review №139

Rating: 5

Competitive prices and excellent service. Thank you, Rotana team. Our Lambo rental was very enjoyable

Date: 5 months ago

Review №140

Rating: 5

Date: 5 months ago

Review №141

Rating: 5

Date: 5 months ago

Review №142

Rating: 5

It was wonderful experience cars are very new and comfortable, especially thanks to Mr. Hadi for good and kind assistance

Date: 5 months ago

Review №143

Rating: 5

Very good cars very good service thanks Mr Hadi for your help I will back soon inshallah

Date: 5 months ago

Review №144

Rating: 5

Good cars good price

Date: 5 months ago

Review №145

Rating: 5

Good cars

Date: 5 months ago

Review №146

Rating: 5

Date: 5 months ago

Review №147

Rating: 1

If i could give this 0 stars trust me i would have done this may have been the most horrible experience talking to these untrained and unmannered staff that they have. while texting one of the people on whatsapp he said he had a black urus ready for me today as i confirmed with him he disappeared for 30 minutes came back and said its not available . so then we booked a urus for tomorrow ( which took more than an hour because he would randomly disappear and was so unprofessional ) and had a specific time at 4pm where he was supposed to drop it off i messaged him 30 minutes prior to make sure everything would be according and he ghosted me i then repeated called him and he would pick up hear my voice and hang up.yesterday it took me an hour to book a car with this guy just because of how unprofessional they are this pissed me off to an extreme level so i decided to call the head office and explained the situation to them they said that theyll sort it out and make sure he calls me. it was now 4:30 and i received no phone call i then called the head office and once again when they heard my voice they simply hung up. This was the most horrible experience rent a car do not fall for the advertisement of celebrities!!!!

Date: 5 months ago

Review №148

Rating: 1

It s been 2 months since I rented a car and until now they did not refund me back my deposit even after several follow ups.

Date: 5 months ago

Review №149

Rating: 5

To be honest, it is one of the best offices I dealt with in Dubai, Rotana Star, speed, excellent work, and luxurious schedules. Brother Hadi s treatment was top-notch with respect, sophistication, and a helpful person.

Date: 6 months ago

Review №150

Rating: 5

Date: 6 months ago

Review №151

Rating: 5

An excellent company and rated 10 stars for honesty, many experiences and always for the best

Date: 6 months ago

Review №152

Rating: 5

Wonderful rental office, excellent treatment

Date: 6 months ago

Review №153

Rating: 5

Best combany in the world good car good service i rent Mercedes Amg gt very nice car thanks Mr hadi for your help see you soon

Date: 6 months ago

Review №154

Rating: 1

For the fact that they do so much advertising with well-known stars, its an organizational disaster! We booked a Ford Mustang and they said it would be perfect, we would bring it to your hotel. We also booked a second driver. When we waited for the car in the morning, no one came. After repeated telephone contact and discussions, they brought the car to the hotel. When they arrived it wasnt the car they promised, but they still wanted the same price! Nobody knew anything about a second driver either, simply an organizational disaster! We had to pay a deposit of over 700 euros for 2 days of rent. We were promised that we would get it refunded 21 days after the rental. About a month later I started sending emails and Whatsapp without receiving a response. After 2 month and repeated reminders and including legal protection insurance, I finally got the money. what a shame for such a magnificent company! In the end, everyone has to decide for themselves where to rent a car, but I will never rent a car from doeser Rental again when Im in Dubai!!!

Date: 6 months ago

Review №155

Rating: 5

Best service ever tried in dubai Good service Best cars Staff are very experienced and very polite Good rates in rental Very clean cars Highly recommended

Date: 6 months ago

Review №156

Rating: 5

Date: 6 months ago

Review №157

Rating: 5

Date: 6 months ago

Review №158

Rating: 5

Super smooth and fast proceess, good price and in general a very good experience, I rented a beautiful C8 Corvette for the weekend from the desk at Address Beach Resort, Shajahan attention was the best, hes super helpful with everything, replying my questions, and giving me recommendations and I really enjoy this time, serious company, reliable and trustworthy, most definitely would rent again soon.

Date: 6 months ago

Review №159

Rating: 5

Good cars

Date: 7 months ago

Review №160

Rating: 5

best car rental

Date: 7 months ago

Review №161

Rating: 5

Rotona thes compni is very good and take car for corvate is very best compeny is deposite is give back one month is very good company

Date: 8 months ago

Review №162

Rating: 5

Rotana provide best rental service in dubai thay have very nice luxury, sports and iconomic cars. My last experience with lamborghini evo. Thanks Rotana

Date: 8 months ago

Review №163

Rating: 5

I was nice service with Abdallrahman thank u

Date: 8 months ago

Review №164

Rating: 5

Awesome Cars and the best service. Abdulkaream was very kind and help us a lot.

Date: 8 months ago

Review №165

Rating: 4

Abdelkarim, professional gentleman, kind, welcoming, and guaranteed me that he would have no problem with the rental

Date: 9 months ago

Review №166

Rating: 5

Amazing service, from the quality of the cars to the pick-up and drop-off. I also received my deposit on time. Special thanks to Hadi for his superb assistance and timely reaction in all matters.

Date: 9 months ago

Review №167

Rating: 1

Save your self the troubles and avoid them. Get scammed by a different company and you would still be fine as compared to dealing with this one.

Date: 9 months ago

Review №168

Rating: 5

Great services in rotana star rent a car Thanks Mr Hadi for the wonderful prices I will come soon

Date: 9 months ago

Review №169

Rating: 5

Made a reservation three days before Arrival via WhatsApp with hadi. Very good and quick response. Also the complete rental process 100% safe. Good Cars, good Service, good Communication. Thank you

Date: 9 months ago

Review №170

Rating: 5

Rotana star is best company and good service from Mr Hadi I appreciate thank you so much for a good price and nice service I take Range Rover and Porsche nice car and nice journey thank you

Date: 9 months ago

Review №171

Rating: 5

It was a great experience. Anytime again. Anam sherazi is the best. Service and price performance is unbeatable. Can only recommend it to everyone.

Date: 9 months ago

Review №172

Rating: 1

Very bad company in dubai they real theif not giving my money mafia @dubai police

Date: 9 months ago

Review №173

Rating: 5

Date: 9 months ago

Review №174

Rating: 1

Very disappointing! I have a leg injury and I asked for help, but they refused and they asked me to go to their parking lot and walk back. They will ask you for a deposit for 1000 Dirhams before hand,and you cant rent for a day minimum two days. my advice avoid them.

Date: 9 months ago

Review №175

Rating: 5

They have many luxurious cars must visit

Date: 10 months ago

Review №176

Rating: 4

Nice cafe Have Various drinks

Date: 10 months ago

Review №177

Rating: 5

Date: 10 months ago

Review №178

Rating: 5

Date: 10 months ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

they have best cars in market , every typs of car , i advice everyone to coms to rotana

Date: a year ago

Review №181

Rating: 5

The best rent a car Ive ever known.

Date: a year ago

Review №182

Rating: 5

Good experience

Date: a year ago

Review №183

Rating: 5

Great experience renting from Rotana. Dealt with Anam sherazi. Nice guy easy going crowd to rent a car will be back again

Date: a year ago

Review №184

Rating: 5

Highly recommend,good service,cheap price,good for long term

Date: a year ago

Review №185

Rating: 5

Honestly, I once rented a car from them, and honestly, there is a very awesome amount of cooperation and respect from them, and the cars are really clean and good, unlike many other companies that I have tried, even in invoices and changing the name. I cannot describe the amount of respect, politeness, and cooperation with the customer from the employees there seriously. Great experience, I hope they always continue at the same level and better

Date: a year ago

Review №186

Rating: 5

Good nice exprice charming and cool in dubai best rent in dubai and very nice my expirine so good i am impressed

Date: a year ago

Review №187

Rating: 5

Good nice exprice charming and cool in dubai best rent in dubai and very nice my expirine

Date: a year ago