eZhire Technologies - Car Rental Dubai

Review №1

Rating: 1

Terrible Service I had an incredibly frustrating experience with eZhire. After returning the car, I was hit with an excessive charge for extra kilometers, which was never properly explained upfront. My booking was made through eZhire and the car was given by Thrifty. So my last point of contact of course will be Thrifty. The Thrifty guys told me that i have unlimited KM for one day. Even when i returned the car, they were ok with the KM. But now this eZhire wants me to pay extra money for extra KM even when the car doesnt belong to them. I could have directly booked the car for 77 AED per day from Thrifty, but i used eZhire as there was a promotion going on FREEDAY. But in my case nothing was free. Also i had to pay an amount more than normal booking charge. What made things worse was the lack of transparency and unhelpful customer service. When I reached out to clarify the charges, I was given the runaround, with no clear breakdown or justification for the ridiculous excess fees. I ve rented from various companies before, but this is by far the worst experience. If you value transparency and want to avoid unfair hidden costs, avoid eZhire at all costs!

Date: 17 hours ago

Review №2

Rating: 5

Was lucky enough to have someone like Qazi to address my concerns

Date: a day ago

Review №3

Rating: 1

Terrible experience with this ezhire i moved to other app now and i am happy Eveyweek i book i do not get what i book for And i want to mention one person from customers service very rude his name hamza if you call him he will not do any thing only try to let you feel that you are wrong i had spoken to him 15 min over 15 min he do not want listen he let me feel that he is doing for me a favor ! My dear i pay money to rent i give money to my satisfaction but because of this hamza i change to other car agency very good service I hope this hamza have training how to speak now 1 customer you lose by

Date: a day ago

Review №4

Rating: 1

Unfortunately, I faced several challenges that I believe warrant your attention: 1. Delayed delivery: The car was delivered over 2 hours late, which caused significant inconvenience in my travel plans. 2. Hidden information: I was surprised to find several fees were not disclosed during the booking process. This lack of transparency affected my budgeting. 3. Late instructions: The instructions for the vehicle return were sent to me only exactly right before the service was about to end, making it difficult to comply with the return process in a timely manner which resulted on an extention of an extra day that I didnt require. I believe that addressing these issues could greatly enhance the experience for future customers. Thank you for taking the time to consider my feedback.

Date: a day ago

Review №5

Rating: 5

I am renting with EZ Hire occasionally for more than 2 years now. Recently I had a booking with EZ Hire. I encountered an issue regarding the excess fuel refund and Arsalan Naeem from Customer Relations Department helped me to resolve the issue in 2 hours time. I highly recommend to rent a car from EZ Hire. Best Car Rental Service in Town!

Date: 2 days ago

Review №6

Rating: 5

Nice And a unique experience

Date: 2 days ago

Review №7

Rating: 2

Miles away from business ethics. Customer care reps share wrong info about the cars. Base option cars are positioned as full option. Think twice before taking their services.

Date: 3 days ago

Review №8

Rating: 5

Very goog services from Arslan he opened the my booking and said the issue will be resolved very fast.

Date: 3 days ago

Review №9

Rating: 5

Norman and Haider have been really helpful

Date: 3 days ago

Review №10

Rating: 1

If only I can leave a review without giving a star. 1. Pick up - I booked a vehicle at 3pm to pick for 6PM. The support I am chatting with told me that I can pick it up at their warehouse at 5:30 PM. I arrived in time and just to be informed that my booking wasn t approved due to system error. They already took the payment of my card and I had to wait for almost 2 hours without anyone communicating with me with updates. I was already there in their office in Al Qouz but I had to call their support line to get updates. 2. After a day of renting. They charged me 100 for missing wheel cap when I sent them a video of the car in their WH before I and my husband took the car from there, the missing cap was never there. I called support 5 times and nobody bothered to message me and they wouldnt refund my money. Their customer support is arrogant and full of lies. This is the worst rental car service in the UAE. Taking money from customers and giving them a stressful experience. I will not recommend. I am sure no one from their comapany will bother to reach out to me after this review. They dont have accountability.

Date: 4 days ago

Review №11

Rating: 5

The Best Car Ever in UAE for all level of people . There s no shortage of great full ideas, I would appreciate it, what s missing is the will to execute them. Behind Every Small Business There Are Many People With Dreams. One more thing, Delayed Replies Can Destroy Entire Dreams .

Date: 4 days ago

Review №12

Rating: 5

Ezhire is the best and the most convenient way to book a vehicle on rent and if you are planning to rent a vehicle from here please ask for Mr. Normen he is a nice guy and will make your booking experience very easy and seamless.

Date: 4 days ago

Review №13

Rating: 1

Don t try to add your card details, the company telling one price then later they deducting extra fees from your card, very bad service, always delayed cars and dirty , DONT ADDD UR CARD DETAILS !!!!!!! Stealing money for nothing after 4 months! They deducted 940 AED for Salik which car was used only 1 month , before that they deducted twice for salik around 300 AED, still they keep deducting my card moneys , I try to block card or freeze, but still they using my cards for nothing, I paid for Picanto 5,600 in 40 days, guys don t advise this company, careful!!!!!! Car is always delayed and not the same car which u booked, I have received again charge from my card without an invoice, they mentioned in an email that they sent me an earlier email, but nothing!!! I will complain to the Police

Date: 4 days ago

Review №14

Rating: 5

Great people to hire with... Ezhire!

Date: 5 days ago

Review №15

Rating: 4

Took 3 days but resolved the issue!

Date: 5 days ago

Review №16

Rating: 4

Excellent application and customer service

Date: 5 days ago

Review №17

Rating: 5

I initially booked a budget-friendly option (Sunny) but I often received upgrades to better cars at no additional cost. It felt like a little bonus every time! Pickup and returning is easy, clean cars and no deposit.

Date: 5 days ago

Review №18

Rating: 5

Super clean car, delivered to my door and had no issues with it for the month that I drove it. EZhire app is user friendly, very easy to use and has a huge variety of cars on offer at different price points. Will use the app again. Thanks EZhire for a smooth experience!

Date: 5 days ago

Review №19

Rating: 1

THE WORST CAR RENTAL IN DUBAI!!! Awful customer service!!!!! Positioning themselves as easy hire was the horrible customer journey and nothing easy about that !!! I rented a car from jbr branch. First of all, to ask customer support a question - I had to write in in 4 different chats with no respond!! Instead they call you without even asking if s convenient time for a call!! Then they say jbr branch is not operational. Okay. They say to return the car afterwards in the nearest location - which is JLT. On the return date - I send a WhatsApp message to make sure jlt branch is operational, as it s a traffic time and I can t drive there blindly. 4 hours, 5 messages in WhatsApp - no reply!! I reach home and call customer support - -15 minutes of my time !! Gabriel said he organized the car collection for me and someone will contact me. Guess what: of course no one contacts me. 45 min after I call them again,- as if I have so much free time to just hang out with them on the line!!! And they say there is no collection request (meaning Gabriel didn t do anything !!!! And I waited 45 more minutes!!!!!) and it s now not enough time if I want to arrange the collection !!!! Are you for real ?????? Call yourself stressful and awful hire as there is nothing about easy with you !!!! Horrible horrible horrible !!!!

Date: 6 days ago

Review №20

Rating: 5

Good customer service I advise to go with it specially Arsalan Naeem .

Date: 6 days ago

Review №21

Rating: 4

Ms. Rabia from the customer support team has been a great help always in addressing any issues or concerns. The TAT is much appreciated and satisfactory.

Date: 6 days ago

Review №22

Rating: 5

this is the best car app i have ever used, so easy to use, so easy to book, many options available, trustworthy app & best thing no deposit to rent a car.. 100% safe

Date: a week ago

Review №23

Rating: 1

We booked a car on 4th Oct for usage on 5th Oct. On 5th we go to pick the car from their centre at 11 am. There is no car assigned. After a short conversation with the Ezhire for assigning car to us, we waited at the centre for 45 minutes. After 45 minutes of no action from Ezhire, we called Ezhire and places request for cancellation of the booking. After all this, Ezhire went ahead charged my card for it, did not cancel the booking from their end and on top of it they extended the hours for this non-existent car and kept on charging me. My husband in on call as of now with Ezhire to get this sorted and still they are charging the amount for a non-existent car. Highly unprofessional people on calls. Once the call is completed, I will upload all the screenshot of the app with the booking details and charges made to my card. Edit: This is second post on 09.10.2024. We are still waiting on our refund. Stay away from ezhire.com . They like to play with customers card details. We are moving ahead to register a complaint. We dont have time to waste on their unprofessional ways on conducting business Simply wasted our time on call with the arrogant customer service people of Ezhire. No refund of our own money and no compensation of 75 AED in the wallet yet.

Date: a week ago

Review №24

Rating: 1

I had a rental transaction with Ezhire back in March 2024, and everything seemed fine at the time. However, I recently noticed an unexpected charge on my card from them. When I reached out for clarification, I was given a series of different reasons with no clear explanation as to why or how my card was used. At one point, they even suggested that someone else might be using my card, which felt like a deflection rather than taking responsibility. This whole experience has been incredibly frustrating and feels like a scam. I would not trust them with my payment information again.

Date: a week ago

Review №25

Rating: 1

Very very bad Sevice I called at 7:30 to arsalan he hung up, his manager Umair never called back, delay the deliver time from 6 to 7 and did not even deliver the car on the car at 7 pm, manager said on WhatsApp someone will call you, he did not even bother to hello even I sent manage messages to him, Hamza the agent same not helping even I sent him many messages on chat, no one care verry Very bad service, no even compensate for the los of time for customer and miscommitment. Please go with other company than this one.

Date: a week ago

Review №26

Rating: 1

Poor service, they are using my card without my permission for unnecessary payment

Date: a week ago

Review №27

Rating: 5

Excellent Service and on point delivery. The condition of the car is really nice. Anjali has been very obliging to my requests and always prompt in her response. Highly recommended

Date: a week ago

Review №28

Rating: 1

(Update based on response: the booking change was made in March, but the App reflects AED1,616.13 due. No notification of the additional charges has been shared or confirmed at all. Months later... the day before billing, the amount changes!) Nothing eZ about it! While the booking experience on the App is simple, everything else has been nothing but endless hassles I ve had a long term rental from early January 2024, and it is ending at the end of October 2024. The first car delivered was a disaster - it smelled like an ashtray, and was covered in cigarette burns from the seats to the dashboard. I was very unhappy and requested a replacement - which was swiftly handled. But I was annoyed that they would send a customer who is going to be with them for 10-months an awful vehicle like this to start with. In April I left the country on a 3-week vacation and so returned the vehicle I had, which was also a seamless process. When I returned I got a new vehicle - and apart from it having a smashed side mirror, and no backing board for the boot which I enquired about and no one ever contacted me back - I was happy with this vehicle and drove it for many months. But the vehicle was approaching its 40,000km service around the beginning of September. I contacted eZhire well ahead of time to inform them that the service was going to be due soon. They assured me the relevant team would contact me. For the next month - I contacted them 4-5 additional times as no one had ever contacted me from the relevant team! And every time I had to take new photos and essentially start the whole process over again! Every time! That is until last week Friday evening around 18:30, when out of the blue I got a phone call saying - we re coming in 40 minutes to get the car and give you a replacement. With no regard for my time or my plans eZhire had now decided that after a month of no feedback - they were coming NOW! Instead of complaining I changed my plans to make myself available, just to get this whole ordeal over with. And what did I get a car that smells, has had tint poorly scrapped off most of the windows except some of back passenger windows, and again has multiple points of interior & exterior damage. So after 24-hours of driving another hunk of eZhire junk, I come to my senses and remember that I m paying for this service! This isn t my friend loaning me their car out of the goodness of their heart - I am a customer paying hard earned money for this rental and service! So I contact eZhire again to complain very politely about the poor quality of yet another of their vehicles, and to request a replacement. I even offer to pay more for a better, newer car to avoid any further issues. I was assured the relevant team would be in contact to solve my problem. But again - no word from the relevant team!!! And then today - the final straw that broke the customers back! I received a pre-billing email detailing that they will deduct AED 3,494.57 from my account. However, the final payment due for this horrific 10-month customer experience is only AED 1,616.13! I reached out to customer service again and was assured that on both issues - the replacement of the terrible replacement car, and the incorrect billing amount - the relevant teams would contact me. After spending around AED 26,000.00 on one this whole booking alone - and having had previous long term bookings with eZhire - this is definitely not what customer service, value for money or quality product offerings look like! The amount of time I have spent managing eZhire is ridiculous, and the level of delivery has been shockingly poor. While they have the friendliest support staff - it means nothing if they can t deliver or meet very basic customer needs. I am literally counting down the days to the end of this nightmare booking, and eZhire can rest assured this is the last of my business they will ever see! My recommendation to you - find another company to deal with because as I said in the beginning, there has been nothing eZ about this 10-month customer failure saga!

Date: a week ago

Review №29

Rating: 5

Thank you for explaining, and thank you for hiring Rabia in the costumer service, she is so professional

Date: a week ago

Review №30

Rating: 1

Be carful! Scamming company . I did one booking for exact car brand Skoda at exact delivery time, but I did not receive the car after 2 hours of mentioned delivery time through app and I didn t receive any notification about that delaying, after I contacted them they informed me we will sent you another car cuz that brand is not available right now and you should wait for another half an hour at the same time they are listed that brand Skoda in their app , but I refused and i cancel my booking and I requested for refund at the same time by force . Don t deal with these scammers.

Date: a week ago

Review №31

Rating: 1

Ezhire main moto is how to make money only they will never respect and care the customers , I took the car from them couple of time , on 7th September I booked for Sunny however I got an Attrage the car I got after waiting almost 1 hour and the condition was very very bad the same time I informed the customer service they advice me that the booking is for 1 day and they cant replace it and they said If the car condition is bad you should reject the car in the same time,am getting the car after an hour and I do have a plan so I dont had a choice on that time. Next time when I took a Sunny on that time my children spill over drinking water on the seat for that they chrged my cars AED 225, after had an argument with the management they given AED 50 on my wallet, same time I informed them they can take it back. One time they charge my card for someone else salik after complaining they reverse that. They will charge the card as they want. In your response you mentioned standerd charges, then you should give the vehicle always in a good condition, you did not mentioned about the bad experience which Ihad while I took Attrage car from you ,then why you did not actioned anything on that time

Date: a week ago

Review №32

Rating: 5

Great Staf &great communication

Date: a week ago

Review №33

Rating: 5

Recently rent a car from their great and easy online booking with pick up and deli services too on you suggested location.charges are very reasonable cars are neat and clean . New license driver can also book a car .24 hrs customer services available.there service available in Abu Dhabi too.

Date: a week ago

Review №34

Rating: 1

They gave me non ac working car! & charged me more ! I will never trust ez hire! Customer service will never reply you in a good way

Date: a week ago

Review №35

Rating: 1

Worst car rent service company they wil charge you more . There arr bunch of others use their services! eZ hire is a scam ! They will charge you from your credit card

Date: a week ago

Review №36

Rating: 1

The worst company in UAE for renting . Never deal with them . Non experienced staff . And very bad work. Late delivery I was late for important meeting. Bad car . Tank was not opening in Petrol station. I called and they told its fine . How come ?? They took money from card even if you remove it from application. And for example they brought me the car with half tank . I gave back with the same tank . Half Then they charge me 43 aed for fuel !!!! How come ? Be attentive guys with this company. Too much time I spent for resolving issues and too much minutes. Only they always apologise and that s all.

Date: a week ago

Review №37

Rating: 1

They charged more for salik, They give damage car & They will charge your credit card never trust them & dont ever get a rental from them! they make people fool & get customers into a trap

Date: a week ago

Review №38

Rating: 1

Worst service , they are scammers never rent a car from ez hire ! They will charge from your credit car ! Scam alert!!!! Scammers!!! Never rent a car

Date: a week ago

Review №39

Rating: 5

Awesome Experience with Farzeen Khan as Customer Officer He deal everything Professionally and With Responsibility.His Attitude Toward Customer is Amazing Always Refer EZhire and Farzeen khan is a gem of this Organization.Hope to connect again with him down the road.

Date: a week ago

Review №40

Rating: 5

Im Gonna give a big thanks to Yashal From Customer support very quick response and kind assist Keep up your Good Work and you desrve best

Date: a week ago

Review №41

Rating: 1

Poor Service and Lack of Professionalism I recently booked a car from this compan , and the experience was very disappointing. First, the car they provided was completely different from the one I had reserved, which was frustrating. On top of that, no one from the company apologized or even acknowledged the mistake when I brought it up. To make matters worse, the driver had very little knowledge of the area, which led to unnecessary delays. I expected better service, especially considering the reputation of this company. I hope they improve their customer service, ensure the right vehicles are provided, and make sure their drivers are more knowledgeable. This experience was far from what I anticipated, and I won t be using their service again.

Date: a week ago

Review №42

Rating: 5

Date: a week ago

Review №43

Rating: 5

Communication service was very good! Thx

Date: a week ago

Review №44

Rating: 1

Unnecessary charges, everytime you book you will have some issues with car. Not updated car all old cars. For any help you have to wait 30 mins to get assisted and if you ask for replacement due to fault they come and ask what is the issue with car they fix that thing and no replacement. Many hidden charges which they mention in there terms and conditions which they know no one reads.

Date: 2 weeks ago

Review №45

Rating: 1

Date: 2 weeks ago

Review №46

Rating: 1

DO NOT RENT FROM THEM They give faulty cars to drive and your car stops in the middle of road and u have RTA fines That is charged from us and saying its my mistake. They are the worst and cheaters.

Date: 2 weeks ago

Review №47

Rating: 5

Excellent service. Mr. Usman(customer service) and ezhire Car Rental provided exceptional service! The car was in excellent condition, the rental process was seamless, and Mr. Usman s friendly and professional approach made everything even better. Highly recommended for anyone looking for a hassle-free, reliable car rental experience with top-notch customer service. Thank you, Mr. Usman!

Date: 2 weeks ago

Review №48

Rating: 1

worst car collecting, very bad attitude

Date: 2 weeks ago

Review №49

Rating: 5

Rented a car within minutes! eZhire is a game-changer for car rentals

Date: 2 weeks ago

Review №50

Rating: 1

A very bad experience and an incompetent staff, car was not hygienic. I could not extend the contract nor end it They could not come on time to collect the car, did not update the system which did not allow me to make a new booking

Date: 2 weeks ago

Review №51

Rating: 1

Very bad experience with their unprofessional staff. Highly not recommended. Dealing with direct rental company is much better

Date: 2 weeks ago

Review №52

Rating: 3

One of the best car rental services! CS people like Anbil Ali is very helpful. The App though needs some improvement since price does not show as is on checkout. Pls fix so u get 5/6 5

Date: 2 weeks ago

Review №53

Rating: 5

Date: 2 weeks ago

Review №54

Rating: 1

Worst experience in my life .bad company and bad service

Date: 2 weeks ago

Review №55

Rating: 1

Very Bad customer service ...and false salik charges

Date: 2 weeks ago

Review №56

Rating: 1

Unprofessional service, bad mangment, and try to over charge you. Be ware. They put fake salik charges. DO NOT RENT FROM THIS COMPANY. DO NOT AT ANY MOMENT RENT FROM THIS COMPANY. AGAIN DO NOT RENT FROM THIS COMPANY

Date: 2 weeks ago

Review №57

Rating: 1

Be careful when hiring from eZhire. My wife has recently hired a car and pointed out defects which were not recorded by the agent who dropped the car. When it came to collecting the car they have tried to insinuate that the previous damage had been caused by my wife who had made 1 trip with the car. Some of the insinuated damage refers to the back seat of the car which had not been used during the hire. Be careful when hiring from this company. Do a detailed inspection of the car before accepting hire and do not take the word of their agents

Date: 2 weeks ago

Review №58

Rating: 5

Good

Date: 2 weeks ago

Review №59

Rating: 5

Good consultation via Whatsapp, they helped me sort everything out.

Date: 2 weeks ago

Review №60

Rating: 1

Worse company to deal. This company is a scam and does not have even a single car, while charges customers unnecessarily. We got a car with safety issues and they refused to change and even charged us for two days when proposed replacement was being considered. Save your money and the hassle and go with Tier 1 rent a car company. eZhire is not worth the reviews it has on Google, which dont seem organic.

Date: 2 weeks ago

Review №61

Rating: 1

Customer service is Zero. Booked car and got confirmed and to be delivered at 11 pm, at 10 pm received a call advising that car is not available and they want to replace with lower category option (please get some training courses for your staff in customer service as they lack it BIG time). Never again to use this app

Date: 3 weeks ago

Review №62

Rating: 5

I recently rented a Jetour car from EzHire and the experience was amazing from start to finish. The rental company made the process incredibly smooth and hassle-free. A representative personally came to drop off the car, which was a great convenience. The car itself was in perfect condition clean, comfortable, and well-maintained. Returning the car was just as easy. Their representative came to collect it, which saved me the trouble of going back to a rental location. The entire process was seamless and efficient. I highly recommend this service if you re looking for a stress-free and reliable car rental experience!

Date: 3 weeks ago

Review №63

Rating: 5

Ms.Rabia from EZhire customer care provided amazing service while remaining respectful and friendly. Ms.Rabias customer service left me feeling satisfied

Date: 3 weeks ago

Review №64

Rating: 1

They keep adding on charges even though I had receipt and pictures to prove that my feul and mileage was Less than they stated. They also charged my card without any warning,,

Date: 3 weeks ago

Review №65

Rating: 1

24/09/2024 at 1.28PM Update following EZ Hires response: Since we cannot reply to a misleading brand reply on Google, here s my response to your response. On the checkout screen, the amount that is displayed is already paid for while doing the transaction. Nothing excuses the fact that you would withdraw an additional amount, without prior notice, from my card, after returning the car. Noting that there wasn t a single instance when there was an outstanding balance on my account while my reservation was active. ---- Original review: Avoid at all costs! I rented a car from this company and thought everything was smooth until after I returned the vehicle to the airport. Days later, I discovered a 50 AED charge on my card with absolutely no prior notice. This fee wasn t communicated anywhere during the booking process neither on the app nor on the checkout screen. It s shocking that they think it s acceptable to charge customers without warning or explanation! Had I known about their shady practices, I would have stayed far away from them. Now that I ve gone through the reviews, I see I m not the only one. It seems like a common theme here charging customers out of the blue without prior notice. I wish I had checked these reviews earlier. Do yourself a favor and avoid renting from this company unless you want to deal with unexpected charges and zero communication! -----

Date: 3 weeks ago

Review №66

Rating: 5

Worst rental in Dubai .. they keep on deducting my money from account.. when I call them no one respond and no one call back.. I m renting since 2 3 mnth but everytime they do same things ..customer service is excellent specially Arsalan Naeem & shahrukh helped me a lot .. Thanks again arsalan for making me to change my mind n rent at again.

Date: 3 weeks ago

Review №67

Rating: 5

Date: 3 weeks ago

Review №68

Rating: 5

Im really satisfied with Ezhire and the service from Mr. Arham is very much appreciated

Date: 3 weeks ago

Review №69

Rating: 1

Terrible Experience Harassment from Staff I ve had a shocking experience with eZhire. After renting a car, I was bombarded with over 100 aggressive messages from their representative, despite arranging payment. Even after complaining to management and receiving an apology, the same harassment continued just days later. This kind of unprofessional behavior is unacceptable, and their customer service is awful. I won t be using eZhire again, and I highly advise others to stay away from their service.

Date: 3 weeks ago

Review №70

Rating: 5

Reasonable price and best services

Date: 3 weeks ago

Review №71

Rating: 1

Please take care if you given card detail. They deducting amount without any reason. Very bad service My first and last They collecting cars from third party..

Date: 3 weeks ago

Review №72

Rating: 1

The only good thing about them is that they deliver the car to you. Else, they suck your money even a month after the rental is over. Then when you contact their support, you just get automated bot like replies with no actual resolution.

Date: 3 weeks ago

Review №73

Rating: 5

Arsalan Naseem helped me a lot. Thank you

Date: 3 weeks ago

Review №74

Rating: 1

I am extremely disappointed with the service. I arranged for my car to be collected since I can t meet them on the return date. They confirmed on September 17th that the pickup would be on September 19th at 8:30 PM in Satwa. Now, its 10:50 PM, and the driver just called to say he is in Dubai Industrial City for the collection. Their system updates are lacking, and they manage customers poorly, causing unnecessary stress. I wouldn t recommend this service to friends or family. Very disappointing.

Date: 3 weeks ago

Review №75

Rating: 1

After new experience with traffic fines after almost 2 months after hire, i have no words. deleting everything to do with this company, all the best to next users

Date: 4 weeks ago

Review №76

Rating: 4

DO NOT AUTHORIZE A CREDIT CARD WITH THEM THEY ARE GOOD BUT BE CAREFUL I rented a car from Ezhire and requested a baby car seat which they provided. I gave them 3 stars because their service started out OK but then it just declined. The process of renting the car was fairly easy and quick, whether through their mobile app or through their whatsapp they were quick to respond. The first car they brought me although fits the description and included the requested car seat, it reeked of smoke and cigarettes! As soon as I informed them in less than 3 hours I had a replacement car which was good, the car model was not great but that was on me, first time trying JAC Chinese car brand, nontheless the car was fine, safe and fairly easy to drive. During the renting period I received messages from QuickHire , the company Ezhire uses to bring the cars, the message said there are several traffic tickets totaling approx 700AED, I asked for the details of the traffic tickets, no reply. I checked on the mobile app, the app displayed a series of fines all on the same day and all within mere minutes of each other! None of them during the time I actually had the car! So i reached out to them via whatsapp, their agent , a lovely lady was very quick to action and said that the tickets showing on the app are a technical error, and sure enough they were gone. The last week of rental went by smoothly, and they even came to pick up the car as agreed and everything was finished quickly. Fast forward to 2 weeks AFTER returning the car and signing the finalizing papers. I receive an email that they discovered that I have exceeded the km limit and will charge 93 AED for the difference, I agreed and asked for a method of payment to which their reply was, it will be automatic, in other words they withdrew the money from my credit card. A credit card they insist on having to rent the car in the first place. Naturally this freaked me out but I naively thought fine 93 AED no problem. One week later I receive another email, this time no invoice just a reminder that the payment is due in 2 days, I contact them and they reply saying there are fine tickets. Mind you I had checked the license plate with RTA and know for a fact not a single ticket is fined on this car during my rental time. I asked them for details of the ticket and an invoice (via email), they did not reply. I called and asked them to ensure not withdrawing any amount before I receive and confirm the invoice, they said they wont (phone conversation with their agent, different agent than the nice lady), but then I receive another email reminder. Fearing another automatic withdrawal on my credit card I had to block it. Until today , this was 3 weeks ago, I have not received an invoice. Their agent said that they have the right to withdraw any pending payments, ticket fines, ...etc upto 90 days after returning the car, which is just ridiculous! Imagine returning the rented car perfectly fine but staying on alert for 90 days that they could just decide to withdraw any amount from your credit card as they please. For those who are not from UAE, ticket & fines are alerted to the car owner instantly, so there is no need to hold any credit card or amount after returning a rented car. I definitely learned my lesson, and my advice if you are renting from them, is to only do it via cash payment, do not give them any credit card info. Do expect a lot of delays in communication unless you are lucky enough to reach the lovely lady i spoke to, her name is Fathima and if there was ever a hope for me to do business with Ezhire again it would be because of her. She really did everything possible to resolve any issues, and I will never forget how fast she took action to replace that first car and even was the one who facilitated me extending my contract when I needed to last minute.

Date: 4 weeks ago

Review №77

Rating: 1

They do not deserve the one star. This is the worst company in the whole world. Once the car is returned, they will keep taking money from your bank accounts. I used different cards for only one booking with them, they kept all the records and they are taking money from my account almost everyday. They changed my booking to one day less a few days the car was returned(on time-hours earlier) and then they charged me an extra day. They charge a lot a lot. Believe all the comments you can see here and do not be scammed by the price. I changed all my cards and paid for that. They charged much more the rental price after the rental. DO NOT USE THEM

Date: 4 weeks ago

Review №78

Rating: 1

Whenever we can have the refund for our payment? Its under my wife name Eva mae aldiano , booked on Sat. Setp 14,2024

Date: a month ago

Review №79

Rating: 5

Arsalan Naeem was very helpful and polite to rest& resolve my issue. Great !

Date: a month ago

Review №80

Rating: 1

We book today at 12pm ., before we payed i ask if you can deliver to us by 2:45pm Since we have an event at 3:30pm ., they said yes , please pay and we will deliver , we are waiting intill 3:45pm ., we missed the event and this company told us we will deliver at 5pm .,a very poor service , please dont book here

Date: a month ago

Review №81

Rating: 1

WORST CAR RENTAL SERVICE. Hidden charges without letting the customer know. and Charge once you drop back their vehicle and block the customer account as well. I have not seen the worst/ disaster experience like this ever.

Date: a month ago

Review №82

Rating: 1

It has always been a good experience with EZHIRE. Until few weeks back where I got a deduction in my account pertaining to a traffic fine (after almost 2 wks they charge me). When I ask for the supporting details of that fine, they keep on stalling and just gave me a screenshot after constant follow ups (where nowhere it says from the authority, how would you expect that it is official?). Bottom line, this company easily just takes money from you like they don t care and by the time you question it takes forever for them to come back (even with constant follow up). They will reply with scripted lines, like youre talking to a robot.

Date: a month ago

Review №83

Rating: 5

solved my problem and very helpful

Date: a month ago

Review №84

Rating: 5

This is a nice experience is the first time we connected for eZhire and I appreciate Service for Mr Talha Uddin very supported and we like your service we recommended our friends and family for a contact your team about rent a car

Date: a month ago

Review №85

Rating: 5

I have been using EZ Hire car rental services every time I visit Dubai - UAE for the last at least 3 years of so, and they never fail to impress! The entire process, from booking to returning the car, is incredibly efficient and hassle-free. What truly sets them apart, however, is their customer-centric approach. During my recent interaction with the front desk team, especially Arslan Naeem, Ahsan and Danish, made me super impress with their go above and beyond customer focused approach to ensure a smooth and pleasant experience. Their professionalism, attention to detail, and genuine care for customer satisfaction are commendable. Whether its a last-minute request or a special need, they are always accommodating and quick to respond. EZ Hire has earned my trust as my go-to car rental service in Dubai, and I highly recommend them to anyone looking for a reliable, friendly, and efficient experience. Just download EZ-hire car app and you are running on the wheels in UAE. Keep up the excellent work Team EZ-Hire!

Date: a month ago

Review №86

Rating: 5

It was comfortable and flawless experience to book car through your app and Special Thanks to Ms. Sana Nasir & Mr. Mashood Khan for their support & promt response!

Date: a month ago

Review №87

Rating: 1

Stay away from this company at all costs ! They don t follow through with their promises, no one seems to be on the same page . You can find other company s cheaper and better value . This place is FAR from being EZ to deal with

Date: a month ago

Review №88

Rating: 1

Date: a month ago

Review №89

Rating: 5

Fahad Cohan was amazing

Date: a month ago

Review №90

Rating: 1

Very bad customer support. They charged me 25 Dhr for 1 litter shortage. Without asking anything, they get funds from my credit card too. When I put a complaint, without any questions they indicate matter resolved. Cars are good but too expensive.

Date: a month ago

Review №91

Rating: 1

Not good not good not good Third party service and waited for very long to receive the vehicle, and unnecessary charges without reason.. delay in delivery miss communication between them and the thrifty.. call center was not helpful. I m not able to delete my account even.. they have our all info..

Date: a month ago

Review №92

Rating: 1

I have been unable to get an invoice from support for a week. A scooter crashed into my car while I was waiting at a traffic light. The police were called, and a case was opened. To close this case, I need to provide the police with an invoice. eZhire charged me, but they haven t been able to send me the invoice for a week. Every day I call them and try to get it, but they just say, We will send it to you today. But every time, nothing happens. I want to finally close the case with the police.

Date: a month ago

Review №93

Rating: 5

Date: a month ago

Review №94

Rating: 5

Date: a month ago

Review №95

Rating: 4

Car have good condition but I have one comments, please try to increase par day kilometer limits

Date: a month ago

Review №96

Rating: 5

Date: a month ago

Review №97

Rating: 5

Date: a month ago

Review №98

Rating: 1

Worst rent a car company in UAE Never take their service

Date: a month ago

Review №99

Rating: 5

Date: a month ago

Review №100

Rating: 1

Worst company. I booked movie for 7pm show and booked the car for 5:30pm delivery. Don t even think of taking car from them, they don t deliver car on-time, and customer service doesn t tell you car is coming or not.Untill 5:40pm no sight of car even after the car and driver is assigned when I checked in the app. my whole family got ready and waiting for the car. When I called them they said car is not assigned. And said they will call in 5 minutes, until 7:19pm no body called by the time I had to cancel the movie . Next day they called and asking sir you need the car. I had no words to describe how they are unprofessional and not having any idea of doing service. What if I had taken the car and faced the issues while returning by exaggerated the cost. Don t don t use the unprofessional company and spoil your day and get embarrassed.

Date: a month ago

Review №101

Rating: 5

Date: a month ago

Review №102

Rating: 5

Been using them since I got here in UAE. Best car rental service/app. No deposit needed and they are very accommodating in every concern that you have

Date: a month ago

Review №103

Rating: 1

This company is a scam. They fool customers by alluring them with deals and later when the car is delivered, the problems start to appear, like a flat tyre. After multiple communications, to which they fail to reply they will send you a simple diplomatic email that nothing can be refunded and there was so fault at their end. I would request everyone to not book through them. There should be a strict complaint against this non - ethical organisation. They debit money from your card without informing Update: Ha ha, and now this fraudulent company writes something which doesn t make sense. Let me cut paste all the chats here. There should be a legal case against this company. They are refusing to reply on chats/emails or calls. Do you want me to paste all these 18 emails?? I can do that and show your cheesy replies. M

Date: a month ago

Review №104

Rating: 5

Date: a month ago

Review №105

Rating: 1

Avoid. They dont deliver with full tank of petrol and charge you if you get the level wrong in return. They also miss the pickup times and try and pickup late at night.

Date: a month ago

Review №106

Rating: 1

Red Alert, Red Alert, Red Alert!!!!!!!!!!!!!!!!!!!!!!!!! Please read carefully before proceeding with dealing with them. Very poor Service, Your Debit card will be saved with them for 90 days after ending the trip and making full payment (even fake fines and service charges) while they constantly keep on deducting money for no reason. Although I showed them the proofs of paying the parking on the time and date they are claiming I received a ticket Their only answer is to go and claim my money from RTA while they are the one who took my money immediately. Unprofessional staff ,Disappointing experience , hours of waiting and calling to speak with someone, no one will answer you to explain why they are deducting money directly from your account multiple times for the same fake fine . They only tell you go clarify with RTA .( once they start deducting money they will not stop for 90 days and they will refuse to remove your card , complete milking). Dont fall for this application please think carefully before you regret dealing with them. RED ALERT, RED ALERT, RED ALERT!!!!!!!!!!!!!!!!!!!!!!!!! Please read carefully before proceeding to deal with them. Very poor service, your debit card will be stored with them for 90 days after you finish the trip and make full payment (even fake fines and service charges) while they keep deducting money continuously without any reason. Even though I showed them proof of paying for parking on time and date, they are claiming that I have got a ticket, their only response is to go and claim my money from RTA, whereas they took my money immediately. Had taken. Unprofessional staff, disappointing experience, waiting for hours and calling to speak to someone, no one will answer to tell you why they are debiting money directly from your account multiple times for the same bogus fine . They just ask you to seek clarification from RTA. (Once they start deducting money they wont stop for 90 days and they will refuse to remove your card, completely). Dont fall for this application, please think carefully before you regret working with them.

Date: a month ago

Review №107

Rating: 1

The worst service ever, they will charge you the maximum ? never it will finish !!! , always something to added , you start with 89 the day you finish with 200 aed , never give access to your card . better to go for other company, they better service and competitive price . very bad experience and never i recommend for anyone.

Date: a month ago

Review №108

Rating: 1

Extremely poor service and they only keep Chinese cars. They show many options on their app but please don t be fooled. Their delivery time is also a joke - my delivery time was 9:30 pm and they delivered the car after 12 am! I have raised multiple complaints but they automatically close in 2 hours with no resolution. [P-649291175, P-842428757, P-172774467) I hardly put reviews on Google but had to warn other consumers about this service. Please beware and choose something more authentic.

Date: a month ago

Review №109

Rating: 5

Good service

Date: a month ago

Review №110

Rating: 5

Date: a month ago

Review №111

Rating: 4

Date: a month ago

Review №112

Rating: 5

EZhire team is indeed great. This time while booking it was an urgent situation and Hamza saghir truly stood out as a customer champion in confirming the booking, verification and arranged a vehicle for me for an early morning pick up while coordinating at 3:00 am dead hours

Date: a month ago

Review №113

Rating: 1

DO NOT RENT FROM HERE Terrible customer support, takes the money and does not answer. No staff, and the staff comes 2 hours late. DO NOT RENT Regards Hekmat Hourani

Date: a month ago

Review №114

Rating: 5

Great service

Date: a month ago

Review №115

Rating: 4

Date: a month ago

Review №116

Rating: 3

Very good

Date: a month ago

Review №117

Rating: 5

Was amazing

Date: a month ago

Review №118

Rating: 5

Date: a month ago

Review №119

Rating: 5

Date: a month ago

Review №120

Rating: 5

Good exp

Date: a month ago

Review №121

Rating: 5

Date: a month ago

Review №122

Rating: 5

excellent

Date: a month ago

Review №123

Rating: 5

Date: a month ago

Review №124

Rating: 5

I appreciate that the car was handed over in a very neat and clean condition in and out. The staff were polite and clean also. I had a smooth drive with the car. Keep them coming!

Date: a month ago

Review №125

Rating: 1

I rented a car with eZhire for about 6 weeks because their rates were cheaper than competitors and they offered car drop off and pick up. In short: their pricing gets more than offset by the terrible customer experience. If you are looking to save money at the cost of losing hair, being on the phone multiple times, explaining the same problem to different people and not getting a solution, then getting cheated, they are the company you have been looking for. They were a disappointment for me from day 1. I was given a car with no fuel (which car company does that?) which was extremely stressful because I got stuck in bad traffic on the way to the closest gas station. I had to week the windows down during peak summer in Dubai to make sure I reach the station. The car they gave me was skipping so badly that I almost had a bad accident twice - once is stopped in a busy roundabout and a truck was about to crash into me. Please see below all details on customer experience. When I got the replacement car, I told them that I have half a fuel tank on the first car because I had intended to drive it in the first place so they need to give me the replacement car with half a fuel tank but I will return it empty like I got my first car. They agreed but when I returned the car they charged me, with a premium, for low fuel. I complained again but to no avail. Details on their crappy customer service: When I complained about the fuel issue, the broken car issue and then the wrong charge on the return fuel, I quickly realized how terrible their customer service is. They have offshore agents who respond to calls and messages pretty quickly but have they have zero empowerment of making any decisions. So they will hear your complaint, apologize, quickly draw conclusions so that they hush you and, if you push, then say that they will raise the complaint with their manager. If you push harder, you can speak to the manager, also offshore, also not able to make decisions but will lodge a request with management - these are people who are based on Dubai and can help you in the first place but they add their bureaucracy in the complaint system to drain you out, they usually get back to you the next day after you have called the call centre 5-6 times and increased your stress levels. And did I mention that every call to the agent starts like ground hog day (there is zero history of your complaint) so you really need to try your your best to move things forward to management. If you want to enjoy your vacation or while you are settling down in Dubai or for whatever reason you are renting a car, DONT HIRE FROM THEM if you respect your time and mental health!!!

Date: a month ago

Review №126

Rating: 5

1. Very good customer service 2. Nice application with good interface

Date: a month ago

Review №127

Rating: 5

Very good Service

Date: a month ago

Review №128

Rating: 1

Literally a pathetic service for the tourists and gcc residents , time wasters and deducted from my credit card twice a time, my advice dont pay them thru your card and dont mention the details of your card on their app. They have wasted our whole day for nothing and we lost our money too

Date: a month ago

Review №129

Rating: 5

The most friendly car rent service, I have been using Ezhire since November 2023. Staff are very friendly.

Date: a month ago

Review №130

Rating: 5

Awesome and quick service! Very considerate to the needs of their clients.

Date: a month ago

Review №131

Rating: 5

Perfect.. good service .. and Arsh was so helpful agent

Date: a month ago

Review №132

Rating: 5

The best car rental

Date: a month ago

Review №133

Rating: 5

Date: a month ago

Review №134

Rating: 5

Date: a month ago

Review №135

Rating: 5

Date: a month ago

Review №136

Rating: 5

Excellent Service

Date: a month ago

Review №137

Rating: 1

The worst rental company ever, I dont recommend it at all. Unprofessional company that charges you without telling you what are the charges. 1. The sales team called me 3 times to convince me to rent from their company after downloading their application without booking a car, After the calls they sent me an email with 500AED off for my first rent and thats what made me use their service. 2. I talked to the sales team and selected a certain car model and when the booking day came I got a different car so I refused to take it until they got me the model I wanted and this made a delay for around 4 hours. 3. If you got any fine, the will charge you for getting a fine. 4. The customer service guy was very rude and impolite. 5. They dont have any person who speaks Arabic. 7. They save the credit card details and withdraw money without your permission, saying you agreed on this in our terms and conditions. 8. I wanted to return the car before 7 days without getting any money back because Im traveling but they said you should pay 1000AED more for early return. 9. after returning the car they withdrawn 75AED to fill the car with petrol and 75AED as a service charge on that.

Date: a month ago

Review №138

Rating: 4

Good service

Date: a month ago

Review №139

Rating: 5

Date: a month ago

Review №140

Rating: 4

Date: a month ago

Review №141

Rating: 5

I wonder how in the world rental car can be soo smooth operating, My rental was smooth as piece of cake, special thanks to Roger (Customer care) . Kiddos Man

Date: a month ago

Review №142

Rating: 5

I had only placed 5 stars, but I actually want to explain a little on how helpful the team was, and responsive. I am not one to usually rent cars but no matter what EZhire will always be my way to go. Very helpful, always arrive on time, whether youre taking it for a day or month. and they take good care of the cars. Theyre always clean, models of the year too.

Date: a month ago

Review №143

Rating: 1

Do not book with these guys or add your card to their platform. After receiving an email stating that my outstanding balance was zero for a booking, I was charged five times for no reason, and I continue to get charged every three days. They are dishonest

Date: a month ago

Review №144

Rating: 5

Date: a month ago

Review №145

Rating: 5

Date: a month ago

Review №146

Rating: 5

Date: a month ago

Review №147

Rating: 5

Date: a month ago

Review №148

Rating: 5

Date: a month ago

Review №149

Rating: 5

Good service

Date: a month ago

Review №150

Rating: 5

Farook was good person

Date: a month ago

Review №151

Rating: 5

Really good customer service

Date: a month ago

Review №152

Rating: 5

Date: a month ago

Review №153

Rating: 4

Humble staffs and professional

Date: a month ago

Review №154

Rating: 5

2024 model . Good service from ezhire

Date: a month ago

Review №155

Rating: 5

Date: a month ago

Review №156

Rating: 5

Date: a month ago

Review №157

Rating: 5

Nice so much forever services nice

Date: a month ago

Review №158

Rating: 5

Date: a month ago

Review №159

Rating: 5

Date: a month ago

Review №160

Rating: 5

Date: a month ago

Review №161

Rating: 2

I had seen this company recommended on many forums but unfortunately I have had a bad experience with ezhire. There was a deposit taken when booking. This should have been a pre authorised holding amount but the representative actually charged it to my card and the amount was deducted from my bank account. Tried to call and message several times to explain the issue and try to get a refund on the amount but have had no success. The people I have spoken to on the phone dont understand the issue and its like going round and round in circles. I am now exploring legal options as their customer service do not seem to be able to resolve their error.

Date: a month ago

Review №162

Rating: 5

Date: a month ago

Review №163

Rating: 5

Date: a month ago

Review №164

Rating: 5

Date: a month ago

Review №165

Rating: 5

Date: a month ago

Review №166

Rating: 5

Date: a month ago

Review №167

Rating: 1

Very bad dont use this app

Date: a month ago

Review №168

Rating: 5

Highly recommend to everyone who wants to rent a car..

Date: a month ago

Review №169

Rating: 5

Date: a month ago

Review №170

Rating: 5

Good service. Very smooth processing. Nice job ezhire.

Date: a month ago

Review №171

Rating: 4

Happy customer Good services

Date: a month ago

Review №172

Rating: 5

Date: a month ago

Review №173

Rating: 5

Easy service, no hassle, drop and pick up service. Easiest rental I did by far.

Date: a month ago

Review №174

Rating: 5

Date: a month ago

Review №175

Rating: 5

Date: a month ago

Review №176

Rating: 4

Date: a month ago

Review №177

Rating: 5

Very good service and company

Date: a month ago

Review №178

Rating: 5

Date: a month ago

Review №179

Rating: 5

Im so happy

Date: a month ago

Review №180

Rating: 5

Date: a month ago

Review №181

Rating: 5

Very professional, will book a car with ezire next time..

Date: a month ago

Review №182

Rating: 5

Good service quick process

Date: a month ago

Review №183

Rating: 5

Date: a month ago

Review №184

Rating: 5

Excellent service

Date: a month ago

Review №185

Rating: 5

The working team is very excellent. In addition, the service is very excellent. I got the service very easily. Thank you and we wish you continued success.

Date: a month ago

Review №186

Rating: 5

Date: a month ago

Review №187

Rating: 5

Date: a month ago

Review №188

Rating: 5

Date: a month ago

Review №189

Rating: 5

Good service and less paperwork Easy to rent with affordable prices

Date: a month ago

Review №190

Rating: 4

Date: a month ago

Review №191

Rating: 5

Great experience

Date: a month ago

Review №192

Rating: 5

Date: a month ago

Review №193

Rating: 5

Date: a month ago

Review №194

Rating: 1

I faced some insecurity through using the app like asking for a signature in a white paper and they used my card without asking me or sending a notification I m so sorry for my experience

Date: a month ago

Review №195

Rating: 4

Date: a month ago

Review №196

Rating: 4

Date: a month ago

Review №197

Rating: 5

Date: a month ago

Review №198

Rating: 5

Process and Response is excellent

Date: a month ago

Review №199

Rating: 5

Date: a month ago

Review №200

Rating: 5

Great service anad friendly staff. Very convenient service. Highly recommend

Date: a month ago