About the Company
rating: 3.9
If you are looking to Rent a Car on Daily or Monthly basis, or Looking in for On Demand Short Term Monthly Rentals, DRIVUS offers a cars with door step deliver across Dubai, Sharjah, Ajman, Al Maktoum International Airport, Dubai International Airport (DXB) Terminal 3, Dubai International Airport Terminal 2, Dubai Airport Terminal 1, You can rent a small, medium, SUV, Luxury. It is the fastest way to rent a car. Say goodbye to long lines and paperwork. We deliver the car right to you within 59 minutes. DRIVUS offers an efficient, convenient and elegant way to rent a car for everyone and at any time. We at DRIVUS, value time and like to create new ways of getting around in style. DRIVUS brings convenience to you at its finest.
Categories
- Car rental agency
Contact Information
Phone: +971 54 551 8896
Website: http://www.drivus.ae/
Address: Wadi Al Safa 5 - Dubai - United Arab Emirates
- Monday: 8 AM–10 PM
- Tuesday: 8 AM–10 PM
- Wednesday: 8 AM–10 PM
- Thursday: 8 AM–10 PM
- Friday: 8 AM–10 PM
- Saturday: 8 AM–10 PM
- Sunday: 8 AM–10 PM
Reviews
Review №1
Rating: 5
I will rented the car again super clean car even inside in out side I am really happy from drivus employe Speiecal from Asif khan
Date: 2 months ago
Review №2
Rating: 5
Date: 4 months ago
Review №3
Rating: 1
Even one star is too much for this company They are not accommodating not flexible, different terms and conditions than the other companies Please don t deal with them, I m surprised with them telling now that if I cancel they will need 21 days to refund !!!! What ??!!! They are the WORST
Date: 5 months ago
Review №4
Rating: 1
Worst company in Dubai. Definitely do not book here. The car was not delivered and the communication is extremely unprofessional.
Date: 5 months ago
Review №5
Rating: 1
Date: 6 months ago
Review №6
Rating: 1
Date: 8 months ago
Review №7
Rating: 5
Very accommodating and professional staffs. Credits to Lozel for your hard work.
Date: 8 months ago
Review №8
Rating: 1
I had the unfortunate experience of dealing with this company in November 2023. I used their website to book a car for 7 days with a car drop off to hotel option. On the day when I was supposed to recieve the car, I had to chase their management several times before their representative came 2 hours late. Instead of blocking funds on my credit card for security deposit, they charged the amount with a promise to refund it after 15 working days. On the day when I wanted to return the car, the management told me they have no employees available to pick up from my location and I had to drive it to their location causing me great inconvenience. After returning the car, I was surprised that the management tried to charge me AED 670 as traffic violation when the time of the violation was clearly after I had returned the car. It took me 1 month of chasing the management to get my security deposit back. I will not be using this horrible service again. The Dubai consumer protection authority should take notice of the poor practices of this rental company.
Date: 9 months ago
Review №9
Rating: 1
I got the car not clean. I paid for the park. I paid for the fuel. When I returned the car. They charged me for the parking again and for the fuel again.
Date: 10 months ago
Review №10
Rating: 5
Excellent service, new and very good cars Thank you Mr. Ahmed.
Date: a year ago
Review №11
Rating: 5
Date: a year ago
Review №12
Rating: 5
Date: a year ago
Review №13
Rating: 5
Perfect services Thank you guys
Date: a year ago
Review №14
Rating: 1
I have never experienced such terrible and arrogant service. I rented a car online, but when I was there, they just kept renting the car I wanted. Avoid this car rental company and listen to one star reviews because they are true!
Date: a year ago
Review №15
Rating: 5
Date: a year ago
Review №16
Rating: 5
thank you drivus
Date: a year ago
Review №17
Rating: 5
well organized, new cars
Date: a year ago
Review №18
Rating: 1
We suffered a huge amount of unauthorized credit card payment of 5880 dirham due to this companys mistake. I waited more than 3 weeks at their request to wait, but they didnt even send me the details of canceling my card approval, and eventually we had to take out a loan to pay the excess card amount. Still, the problem has not been solved and we are saddled with a 19.9% loan rate. Now our disappointment has turned into anger and we will respond strongly depending on what choice Drivus makes to solve this problem.
Date: a year ago
Review №19
Rating: 5
Date: a year ago
Review №20
Rating: 5
Excellent service
Date: a year ago
Review №21
Rating: 1
Good day, I would like to warn against this car rental company. We paid everything in cash and they blocked our credit card with a deposit of 1500 AED for a month, which they took after only 2 weeks. Ive been trying to write emails and send messages for a month now, and the car rental company doesnt communicate. I recommend all tourists to pay attention to the DRIVUS car rental company.
Date: a year ago
Review №22
Rating: 5
Very professional. They helped me . Delivered car to me. Very quick service. I recommend for rent nice and clean car
Date: a year ago
Review №23
Rating: 4
In February we rented a car (we needed a company that would accept payment in cash), we liked everything, friendly staff, the car was in good condition. The deposit was returned to the Russian card through our partners working in Russia, which is very convenient! Of the minuses, there is no office at the airport We will use this company again if the opportunity arises.
Date: a year ago
Review №24
Rating: 5
My booking from economic bookings and I got Latest model Nissan Sentra top model by aggressively lower price. It was great experience. The very supportive driver Mr. Nadeem khan, did a wonderful job.
Date: a year ago
Review №25
Rating: 5
First experience of rental Hyundai Santafe with DRIVUS Cars Rental services is extremely satisfied in time delivery at designated place with professional handover and takeover by Mr. NAZIM. Definitely, I will go ahead with their services in the future as I hope well organized after sale services and advance money will be returned as per terms and conditions.
Date: a year ago
Review №26
Rating: 1
This rent car co . Online cannot book. This website look like 20 year old system the calendar not Evan open I said good for camel
Date: a year ago
Review №27
Rating: 4
Date: a year ago
Review №28
Rating: 4
Date: a year ago
Review №29
Rating: 1
A company that steals prepaid insurance, not a car rental
Date: a year ago
Review №30
Rating: 1
They will write off the deposit for the car as payment and you will have to remind them to return. The money return process takes 30 days. they make a return through an intermediary, so you will not receive the entire amount.
Date: a year ago
Review №31
Rating: 1
This is the worst customer services in the world they re rude , they threaten you they lie on the prices they give dirt car and accuse you never ever take a car from there the entire team is terrible
Date: a year ago
Review №32
Rating: 1
Never ever use this company they have the worst customer service in the country they lie on the prices online just to attract customers very rude and their cars are nasty spare yourself the hustle look for another company
Date: a year ago
Review №33
Rating: 1
Never use this company. they will write off the deposit for the car as payment and you will have to remind them to return. The money return process takes 30 days. they make a return through an intermediary, so you will not receive the entire amount, but only a part. stay away from these liars and scoundrels!
Date: a year ago
Review №34
Rating: 1
Date: a year ago
Review №35
Rating: 5
Date: a year ago
Review №36
Rating: 5
Thanks guys, perfect service
Date: 2 years ago
Review №37
Rating: 5
I rented for 6 days. Perfect service, good rate and new car
Date: 2 years ago
Review №38
Rating: 5
Excellent service and reasonable prices
Date: 2 years ago
Review №39
Rating: 5
Highly recommended. Friendly staff New car Reasonable price
Date: 2 years ago
Review №40
Rating: 1
Above all, dont take a rental from them, theyre liars!!! thieves!! give you a deposit, at the end of the rental he tells you your deposit we give it back to you two weeks later .. two weeks later we collect your deposit and when I ask them why you collected my deposit. .radio silence I advise you not to take a vehicle with them because they are really thieves!!at your own risk.
Date: 2 years ago
Review №41
Rating: 1
If it was possible to give this company zero stars I would not only was my deposit not returned they acted as though they were going to refund the deposit and asked for my account number and from then they started to withdraw money from my account. SAVE YOURSELF THE TROUBLE AND DONT RENT WITH THEM it will only end up in shambles.THIS COMPANY IS A FRAUD AND EVERYONE ASSOCIATED WITH THEM NEEDS TO BE ARRESTED.
Date: 2 years ago
Review №42
Rating: 5
Good service, good car friendly employees
Date: 2 years ago
Review №43
Rating: 1
Catastrophic experience. Poor service. Car rental agency to avoid!!!! However, having been accustomed to going through this type of service, this is the first time that I have been confronted with such lack of professionalism: - 2 hours late in vehicle delivery. - Extremely unpleasant or even familiar staff! - Fees charged subsequently for who knows what reason (even though the car was returned as bad) - Deposit still not returned after more than 1 month (even though they committed to restitution within 21 days) - Since then, there has been no more image from them. In short, avoid any type of disappointment and choose any other agency that will not spoil your stay!
Date: 2 years ago
Review №44
Rating: 3
Reply to WhatsApp messages, please
Date: 2 years ago
Review №45
Rating: 5
Date: 2 years ago
Review №46
Rating: 5
new car, Friendly staff, good car
Date: 2 years ago
Review №47
Rating: 1
So already if I could have given 0 stars I would have done so. I rented a car from Drivus in Dubai for two weeks. The price was 366 but it is better to pay a little more and avoid all the inconveniences that I am going to list! When we picked up the car, the tank was almost empty even though it was noted on the contract as full to full . I am charged the deposit of 420 at the same time as the rental price instead of leaving a bank imprint for the deposit. I dont know why they ask for a credit card if its to debit the account (existential question). Oh yes and I am told that I will be reimbursed within 21 days following the end of the rental date. The car is an SUV from 2022 and I had the impression that it had the same power as my 207 75hp. And if you leave the UAE territory, they will charge you 1500 AED (383 ) extra because it is not part of their policy (of course we didnt know that). The car was returned in perfect condition and yet they made us pay this 1500 AED. We also took out insurance when we left the UAE. I do not recommend this company at all. It is better to favor better-known companies and pay a little more to avoid these inconveniences.
Date: 2 years ago
Review №48
Rating: 1
Be careful Dont put a deposit. They didnt return deposit! You should call them many times and they return deposit after 2 or 3 month.
Date: 2 years ago
Review №49
Rating: 1
Staffs are very UNPROFESSIONAL. NOT FRIENDLY. aggressive talking. NOT RESPONSIVE to whats app messages. They give unreasonable rates for economic cars. NOT RECOMMENDABLE Please do not rent on this company.
Date: 2 years ago
Review №50
Rating: 5
Thanks guys
Date: 2 years ago
Review №51
Rating: 5
Good service
Date: 2 years ago
Review №52
Rating: 3
- car pick-up : car was delivered at the requested location and paid by card on the spot --> thank you for the delivery - car drop-off : car was left as the same location as pick-up : *before leaving the accommodation, with free&available wifi, messages&pics were shared with a team member on whatsapp (car exact parking place and car key) --> from a staff member got indications how to proceed with car&key and then got confirmed that is all good (and our presence is no longer needed) *while away sightseeing, without fix Internet service , another staff member started writing on whatsapp (where are we, where is the car etc.) --> the not-so-nice messages were replied as soon as a wifi place was reached and again explained&shared the rental car details - after more than 21 days from the drop-off day, I had to start writing to the company , asking for a refund status--> was suggested to contact them again in 3 days - after 4 days , I had to write and ask again --> was told that Ive gathered an extra aed amount for highway tolls , but no proof of them were provided (eventhough driving was done using 2 apps waze &google maps - the avoid tolls option) , both being currently used by taxi and uber in the city) - car rental was paid by card, but in my case my refund was only possible via a bank account => extra 30eur charges in transfer&bank fees - for refund : only Mastercard or bank account (no AMEX) - for card payment : debit/credit card, cash - besides the actual car rental fee , extra was paid for: pick-up&drop-off delivery service : 150aed deposit :1000aed toll charges refund time : aprox 40days - it wasnt appreciated the lack of coordination between personnel (e.g. the car drop-off situation) , nor the missing initiative in providing short quick status/follow-up of refund process - overall, I am thankfull for the services
Date: 2 years ago
Review №53
Rating: 5
Perfect service and helpful staff
Date: 2 years ago
Review №54
Rating: 1
The worst rental experience in the world! Im not in the habit of leaving reviews on past experiences with anyone! But run away!!! No serious wait 1 hour before recovering the car, forced to do extra package to be able to recover the vehicle, for the return even worse, forced to harass them and threaten them to return the car to a police station to get a response from them . No seriousness, I find it extremely serious. Honestly, if you want to rent a car, go through a slightly more expensive rental company but without any hassle. We wasted two mornings of our vacation waiting and looking for solutions to recover and return this car. I sincerely hope that the next customers will not have this worse than unpleasant experience!
Date: 2 years ago
Review №55
Rating: 5
Thanks guys
Date: 2 years ago
Review №56
Rating: 5
Good service and reasonable costs
Date: 2 years ago
Review №57
Rating: 5
Date: 2 years ago
Review №58
Rating: 5
The best car company to deal with
Date: 2 years ago
Review №59
Rating: 5
Perfect service and reasonable price
Date: 2 years ago
Review №60
Rating: 5
Date: 2 years ago
Review №61
Rating: 3
Car provided to us was different than what we had booked. Features such as display and reverse camera (which i looked at before booking) were not available in the car provided to us and was a hassle for me while driving around Dubai. The person commited to us that he will get the car exchanged the next day, but did not do so, and when inquired, said we are really busy today. Left a message, but no response until the day before we were supposed to drop off the car, and that too, to ask us when we will be returning the car, without consideration of the fact that we had requested the car to be changed multiple times. The car provided was great otherwise, but still not what I paid for.
Date: 2 years ago
Review №62
Rating: 5
Date: 2 years ago
Review №63
Rating: 5
Amazing company. Very helpful to their clients. Thank you so much!
Date: 2 years ago
Review №64
Rating: 5
Very good customer service. One of the best!
Date: 2 years ago
Review №65
Rating: 5
Date: 2 years ago
Review №66
Rating: 5
Date: 2 years ago
Review №67
Rating: 5
Highly recommended
Date: 2 years ago
Review №68
Rating: 5
Nice clean cars and good customer service
Date: 2 years ago
Review №69
Rating: 5
Date: 2 years ago
Review №70
Rating: 5
Date: 2 years ago
Review №71
Rating: 5
Great company! Helped neatly and quickly. I will definitely rent a car here again next time
Date: 2 years ago
Review №72
Rating: 1
Be careful Dont put a deposit It hqs been with them for more than month an half They said theyll put it in my account And now theyre not picking up the phone Im staying in abu Dhabi so its hard to get there
Date: 3 years ago
Review №73
Rating: 5
Thank you guys
Date: 3 years ago
Review №74
Rating: 5
Date: 3 years ago
Review №75
Rating: 5
Date: 3 years ago
Review №76
Rating: 5
Date: 3 years ago
Review №77
Rating: 5
Date: 3 years ago
Review №78
Rating: 5
Date: 3 years ago
Review №79
Rating: 5
Good service and good prices
Date: 3 years ago
Review №80
Rating: 5
Date: 3 years ago
Review №81
Rating: 5
Clean,fast & amazing.
Date: 3 years ago
Review №82
Rating: 5
Excellent service and staff very helpful
Date: 3 years ago
Review №83
Rating: 5
Date: 3 years ago
Review №84
Rating: 5
Date: 3 years ago
Review №85
Rating: 5
Reasonable prices and excellent services. All the best
Date: 3 years ago
Review №86
Rating: 5
Date: 3 years ago
Review №87
Rating: 5
Date: 3 years ago
Review №88
Rating: 5
Good and fast services
Date: 3 years ago
Review №89
Rating: 5
Thanks
Date: 3 years ago
Review №90
Rating: 1
Still waiting for deposit.
Date: 3 years ago
Review №91
Rating: 5
Date: 3 years ago
Review №92
Rating: 5
Great service, good and clean cars, most importantly, they return the deposit on time!!
Date: 3 years ago
Review №93
Rating: 5
An office that I highly recommend. They are very respectful and quick to deliver the car
Date: 3 years ago
Review №94
Rating: 5
Frankly speaking, it is a classy office, the service is fast, they deliver the car to any place, and their manager is sometimes respectful
Date: 3 years ago
Review №95
Rating: 5
Excellent service
Date: 3 years ago
Review №96
Rating: 5
Thank you for the perfect services.
Date: 3 years ago
Review №97
Rating: 5
Best service and cars. Highly recommended
Date: 3 years ago
Review №98
Rating: 5
Thanks guys, highly recommended.
Date: 3 years ago
Review №99
Rating: 5
Date: 3 years ago
Review №100
Rating: 5
Date: 3 years ago
Review №101
Rating: 1
Cheater! Stay away from this shop.
Date: 4 years ago
Review №102
Rating: 1
Avoid at all costs. The company is unprofessional and down right ignorant. The type of business people warn you about to stay away from, especially in the rental car industry! Customer service and the way they handle situations is shocking to say the least. And once you re done with the car, don t expect to get your deposit back anytime soon, I had to continuously chase it up for more than a month before they reluctantly gave it back.
Date: 5 years ago
Review №103
Rating: 5
Date: 5 years ago