About the Company
rating: 3.4
Categories
- Car rental agency
Contact Information
Phone: +971 4 518 6722
Website: http://www.avis.ae/
Address: 69X2+QM - Dubai - United Arab Emirates
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Photos
Reviews
Review №1
Rating: 3
Always quiet busy and have to wait for your car.
Date: 7 hours ago
Review №2
Rating: 5
Farooq is good and help full
Date: 2 weeks ago
Review №3
Rating: 5
Farooq was so helpful . I recommend Av s because they have very good attitude
Date: 3 weeks ago
Review №4
Rating: 5
It was an excellent experience with Mr. Farooq , I highly appreciate his help support specially with the upgrade he offers us.
Date: 3 weeks ago
Review №5
Rating: 5
Inspiring services and expectional attitude with a very genttle gesture of customer service Mr Farooq lot of kudos..
Date: 3 weeks ago
Review №6
Rating: 5
Good service
Date: 4 weeks ago
Review №7
Rating: 5
Great service
Date: a month ago
Review №8
Rating: 1
To flee! If you want to have a good stay, dont book with them!
Date: a month ago
Review №9
Rating: 1
Very bad agency does not give the right instructions during the reservation and the agent at reception did not give us the vehicle through their fault because we did not have the right documents. To avoid
Date: a month ago
Review №10
Rating: 1
AVIS didnt gave my deposit back. They said 4 weeks now its over 8!!! I will nor rent a car by avis anymore.
Date: a month ago
Review №11
Rating: 5
Despite the drop off location in terminal 1 at dubai airport is very hectic and busy mr jamal have help us and making it stress free and easy huge thanks to him
Date: a month ago
Review №12
Rating: 5
Mohammed Saleem was the person who helped me with my rental pickup. He handled it very patiently and professionally. Really happy with his way of understanding the customer need.
Date: a month ago
Review №13
Rating: 5
Amazing experience with Avis terminal 1 and especially the customer service provided by the branch manager Ishfaq. Even as a Presidents club member i have never had such an exemplary experience. I have now deleted all other rental options in dubai and will always rent my cars from this branch
Date: a month ago
Review №14
Rating: 5
Best service. Fast and accurate New and clean vehicles
Date: 2 months ago
Review №15
Rating: 5
One of the finest rental industry in UAE Highly recommended
Date: 2 months ago
Review №16
Rating: 5
Wonderful treatment, fast service and amazing discounts
Date: 2 months ago
Review №17
Rating: 5
Very, very excellent service, especially Ashfaq, he was very respectful and gave us a discount
Date: 2 months ago
Review №18
Rating: 1
I rented a car from a Dubai broker on June 16th and we delivered it on June 20th without any problems... While renting the car, 3000 dirhams were taken under the name of deposit and it was said that it would be delivered in 30 business days. It has passed 50 business days and they still have not refunded my money. How did the company and the company officially confiscate this money?
Date: 2 months ago
Review №19
Rating: 1
1 star because we cant give 0! 30 working days since I returned the car rental at the airport it is unacceptable to have to beg for the reimbursement of a deposit you deserve to take legal action if this continues it is a scam to keep people waiting while the car was returned in the same condition despite the number of emails I have sent I am still waiting for the reimbursement of 3000aed, it is a lot
Date: 3 months ago
Review №20
Rating: 5
very good and fast service
Date: 3 months ago
Review №21
Rating: 1
Date: 4 months ago
Review №22
Rating: 1
Honestly the process was smooth, but having to put a deposit of 3000aed down for the rental period was a bit extreme. On top of that I returned my car at the airport yesterday and was told they would email me a receipt. I am still awaiting that receipt. My hopes are that this doesn t turn into an experience like others have had where they never get their deposit back. The car also smelled like smoke when I received it.
Date: 4 months ago
Review №23
Rating: 1
Hello, my name is Ashraf Ibrahim I rented a car from 04/09/24 to 04/15/24 at Dubai Airport at Avis Car Rent, the payment was made by the booking company, everything is fine and they saw that I paid through Booking and they released the car and took a deposit from the credit card I gave them at Avis After I returned to Israel, I checked my credit card and they once again took the payment in the amount of $205.00 on 04.24.24, even though I paid for the booking and was not a confirmed customer.
Date: 5 months ago
Review №24
Rating: 1
Good morning dear, The following are the problems that occurred during the car rental period: 1-I booked online on the evening of April 16th and picked up the car at Dubai T1 Airport on the 17th. However, when I picked up the car on the same day, due to the special disaster weather in Dubai on 16/17, the model I originally booked was not available. After communicating with the salesperson, I paid an extra higher price for another model. But on the same day, I understood and accepted that due to weather and road conditions, many roads were blocked by water, and the original model I booked could not be delivered. 2-But the problem was that on the morning of the 18th, the right front tire of the car was flat and could not be driven normally, so I contacted the salesperson in time and took pictures to confirm the problem. The salesperson told me that there was a spare tire in the car that could be replaced, but during the replacement process, the spare tire was too small and the tools could not be used. The salesperson said that due to the current traffic conditions, the maintenance personnel could not arrive at the scene to help. Under such circumstances, I found a tow truck to replace a new right front tire at a nearby gas station. 3-Now, I hope that considering the bad weather in Dubai at that time, your companys maintenance personnel could not arrive normally to solve the problem. I paid for the new tire and hope that the rental company will refund the cost of the replacement tire, which is 742dhs.
Date: 5 months ago
Review №25
Rating: 5
Great experience at AVIS Terminal 1. I arrived at the counter and was directed to my car within 15mins after some admin/paperwork. The person assisting me was Imran who was very helpful with driving tips in the UAE and offered me very good rates for an upgrade which were cheaper than what was offered online. After seeing some of the reviews about not receiving their deposit back, I was a bit anxious about it and was told it would return with 3 weeks after tolls and fines were deducted. I surprisingly received my deposit back in less than a week!
Date: 6 months ago
Review №26
Rating: 4
Great. Usual bait and switch ordered an X Trail. Got an MG..... Same size but far from similar price or quality. But zero issues, took car returned car no extra charges. Was not full when picked up but had no issues returning the same. Would use again.
Date: 6 months ago
Review №27
Rating: 1
Delay - Still waiting for my deposit of 3000 DHS no news from them since 4 weeks
Date: 6 months ago
Review №28
Rating: 5
Date: 6 months ago
Review №29
Rating: 1
Terrible experience renting a car in Avis Dubai, on several occasions. Was denied a car yesterday, told at the counter that I cannot use a valid driving license if my current residency is in a different country. On a previous occasion, had to wait hours for them to bring my car although it was pre-booked well in advance. I think its a UAE-Avis thing, better avoid them there. The service is great in many other locations. Istanbul airport branch is really good, for example.
Date: 7 months ago
Review №30
Rating: 1
The worst they still holding my visa money even after a month from returning the car !!!
Date: 7 months ago
Review №31
Rating: 1
Hello still waiting for my deposit of 750 no news from them despite email sent 46th days
Date: 7 months ago
Review №32
Rating: 5
A lot people travel right now
Date: 8 months ago
Review №33
Rating: 1
Zero customer service. Overrated company. Will never book with them again.
Date: 8 months ago
Review №34
Rating: 1
Date: 9 months ago
Review №35
Rating: 1
I am writing to express my dissatisfaction with the service provided by Kelly Hanies, who was assigned to assist me. Unfortunately, my experience has been marred by a lack of competence and customer service skills. Kelly Hanies provided inflated rates, and when I sought clarification, she avoided addressing my concerns and ceased responding to my emails. This has not only been frustrating but also raises questions about her suitability for the role. I believe it is crucial for her to undergo additional training to acquire the necessary skills for her position. I am no longer comfortable communicating with her and anyone from the AVIS UAE team. Do not trust AVIS UAE. I was also left on Seen on the IG page.
Date: 10 months ago
Review №36
Rating: 4
((updated the reating)) despite my bad experience, this company keeps impressing me with thier customer service level. Too too slow process. It takes nearly 20m per reservation just to get the paper ready. Then you need another 15-20m to get the car ready. Only one person at the counter had 6 ppl in line. Do the math!!!
Date: 11 months ago
Review №37
Rating: 5
Landed and got my car very quickly. The car was clean and everything worked as it should. The customer service was good and fast. They walked me around the car and got me on the road. Returning the car is a bit of a hassle with the traffic and the tight parking lot, but the return staff was good as well. Will definitely be renting from them again when I return.
Date: a year ago
Review №38
Rating: 1
Bad service always....... Everytime when I requested for car service due. It takes minimum 2 weeks before I get car replacement, worst thing is they will give you a car replacement which is old model high mileage dirty from inside and outside no carwash at all and less than half fuel Corrections, I want to address my concern on your leasing dept. Not from dxb t1
Date: a year ago
Review №39
Rating: 1
Quite poor in service, initial enquiry confirms having a required seater for a booking almost a month ahead and in later stages of enquiry mentioned of non availability without offering any alternatives! I ll take my business elsewhere.
Date: a year ago
Review №40
Rating: 4
Date: a year ago
Review №41
Rating: 1
912 dirhams were deducted from the deposit, and they did not tell me the reason for the discount. In all rudeness, they sent me a mail asking to evaluate the experience. It would have been better for the mail to contain the reason for the discount!
Date: a year ago
Review №42
Rating: 1
Very unprofessional. I booked a car online 2 days before my arrival and when i got there they tried to scam me by giving me a smaller car with the same price of the car I booked. When i asked them why they said its our policy. What a policy!! Scammers
Date: a year ago
Review №43
Rating: 1
Bruv I couldve worked better than you guys and Im around 15.
Date: a year ago
Review №44
Rating: 1
Worst experience. The person on the desk is very slow. People are really tired after a flight and have to wait long hours to receive their reserved cars. WHAT THE HELL? Just see the documents and hand over the keys. The car is already booked and reserved and paid for online, then why the ling wait. I waited 2 hours, to get my car. There was only one person in front of me, and it took him one hour to receive his car and another hour for my car. Only one person at the desk. Worst car rental s ever.
Date: a year ago
Review №45
Rating: 1
Dont rent a car here
Date: a year ago
Review №46
Rating: 2
Date: a year ago
Review №47
Rating: 1
We rented a car 30 apr 2023 and we left it 01 may 2023 My name is bü ra And we pay 183.43 usd and 49.16 usd for fuel and high way bill But today 12 may 2023 my credit card has been taken 212.51 usd But am here in turkey That is not belong to me, There is a problem for this paid I will complain this to the avis company if you do not solve this problem Please pay back 212.51 usd Bü ra Ero lu f you do not payback money to credit card will call the dubai police and share all my bills to the police department
Date: a year ago
Review №48
Rating: 5
Thank you to brother Mahmoud Dubai Airport.. Honestly, it was my first time and it will certainly not be the last.. Honestly, thank you and you deserve the review.. Today I delivered the car and I am waiting for the insurance to come back.. Thank you very much Mahmoud Your brother Mishari Al-Dhafiri Kuwait
Date: a year ago
Review №49
Rating: 1
Date: a year ago
Review №50
Rating: 5
Date: a year ago
Review №51
Rating: 4
Date: a year ago
Review №52
Rating: 1
they are real scammers, nothing to do with avis USA, they pretend to be kind and instead they will charge you for any expense, forget about the deposit because they will collect it for sure!! absolutely to be avoided
Date: a year ago
Review №53
Rating: 4
Date: a year ago
Review №54
Rating: 5
Good to having a great customer service experience staff with Avis in Dubai such a excellent service by Muhammed Khalid thanks.
Date: a year ago
Review №55
Rating: 5
Excellent customer service and professional will trained staff Muhammed Khalid you are the real champion of Avis you deserve at to work with Avis.
Date: a year ago
Review №56
Rating: 5
Great customer service thanks Muhammad khalid and ntire a is team.
Date: a year ago
Review №57
Rating: 5
Used a rental company for the 1st time in last week every thing went smooth specially staff are very kind helpful like Mohammad Khalid he given us great customer service thanks avis 4 making my day special.
Date: a year ago
Review №58
Rating: 5
Great customer service with Muhammed Khalid he is really good helpful and very professional .
Date: a year ago
Review №59
Rating: 5
I Rented s car for the fast time in my life my friend recommended me to choose avis rent a car and it was a really good customer service I received from Muhammed Khalid he didnt make me disappoint he is very kind and helpful thanks Avis.
Date: a year ago
Review №60
Rating: 5
Really appreciated Muhammed Khalid for his great customer service he is very helpful.
Date: a year ago
Review №61
Rating: 5
Great to see very nice helpful and professional staff Muhammed Khalid such a fantastic customer service always will be recommend to my friends and colleagues to rent the car with Avis
Date: a year ago
Review №62
Rating: 5
Excellent customer service received by Muhammed Khalid in Dubai airport terminal 1 he is very professional friendly hamble and help full we will recommed Avis to our friends and family members to get the car from You thanks to having such a great staff.
Date: a year ago
Review №63
Rating: 5
Hello Avis, We had book a car from terminal 1 and we realised that service was superb the staff is awesome and help ful Muhammed Khalid is very professional we are satisfied with his service, will see you soon Avis ......
Date: a year ago
Review №64
Rating: 5
Quick and smooth rental with Avis Dubai terminal 1 very kind and helpful staff like Muhammed Khalid such a great customer service
Date: a year ago
Review №65
Rating: 5
Very professional and humble staff Muhammed Khalid with avis in dubai terminal 1 giving a smooth and fastest service to the customer.
Date: a year ago
Review №66
Rating: 5
Great customer service experiance with Mohammed Khalid he is very professional staff in Avis Dubai terminal 1.
Date: a year ago
Review №67
Rating: 5
awesome experience with avis...staff well educated specially Muhammad Khalid he is professional and well trained I really appreciate his work ..always preper to get car from avid
Date: a year ago
Review №68
Rating: 5
Excellent customer service Muhammed Khalid fantastic job.
Date: a year ago
Review №69
Rating: 5
Excellent service and fastest process by Muhammed Khalid.he escort me to the car which was ready and brand new great customer service experience for ever.
Date: a year ago
Review №70
Rating: 5
Amazing customer service experience with Muhammed khalid he is so professional and Hamble ,he deserves to have part of Avis great job Muhammed .
Date: a year ago
Review №71
Rating: 5
greatest customer service experience ever with Avis specially my last experience with Muhammed Khalid it was amazing we will never forget him. %
Date: a year ago
Review №72
Rating: 5
Greatest customer experience with Muhammed Khalid in Avis Dubai he is so kind and helpful as always I have excellent customer service experience with Avis around the world.
Date: a year ago
Review №73
Rating: 5
Hello Avis, I would like to add a few words for Avis and Muhammad khalid such a great customer service I feel really awesome, greatest customer experience as always thanks again.
Date: a year ago
Review №74
Rating: 5
Awesome experience with avis I really appreciate. staff is very professional specially Muhammad khalid whos is given me car he is well trained and professional...
Date: a year ago
Review №75
Rating: 5
I setup a Plan for tourism from London to Dubai in mid of September to October and their I noticed that Avis rent a car staff all mans are giving excellent services towards their duties but especially their one of energetic staff man Muhammad Khalid giving his services much enthusiasticly and honestly. I much enjoyed my traveling with Avis rent a car agency.
Date: a year ago
Review №76
Rating: 5
Once I got a chance to visit Dubai from England and booked a car from Avis rent a car company Terminal-1 in which Muhammad Khalid sales man guided me in very polite way, was very honest towards his work and duty.
Date: a year ago
Review №77
Rating: 5
Had a very good experience over all.. Special thanks to Mr Muhammed Khalid having excellent customer service he is a great asset to car rental companies and to Avis. Big thanks to Muhammed Khalid
Date: a year ago
Review №78
Rating: 5
Big Thank you to Muhammad Khaled for his amazing customer service and help on processing the car rental I took from Avis on Sept 2022. He was very friendly and helped me to choose the right car rental package and showed his very good experience with cars and the options that Avis has. He is a great asset to car rental companies and to Avis. I am sure will come back to Avis and ask for his help next time I visit Dubai. Thank you Muhammad Khaled.
Date: a year ago
Review №79
Rating: 1
My rental reservation was not honored per the policy the AVIS site says. If a customer is delayed, it is our policy to honor a reservation up to 24 hours beyond the stated pick-up time. I booked a reservation nearly three months ago and after traveling 17hrs and experiencing delays I get to DXB to hear they are overbooked and my reservation had been cancelled even though it hadn t been 24 hours and the reservation still showed in my phone. The same reason I didn t call Avis to report delays was the same reason I didn t call to report the issue international rates. Nothing about their own 6 hour policy is shown online or in the rental agreement. For the sake of not being stuck without a vehicle I reserved one that was $500 more than my original rate and was told I had to wait three hours. So much for trying to get ahead of the curve and booking well in advance because of the Cup and F1, where I m supposed to be today. I m fed up with Avis. I m going back to National after 100+ days in a rental each year.
Date: a year ago
Review №80
Rating: 5
Feeling really awesome to get car from avis .....they have well trained staff one of your staff his name Muhammad khalid his behavior and guidance is very helpful..I really appreciate his work ...He is really professional...always preper to get car from avis
Date: a year ago
Review №81
Rating: 5
Im feel realy proudly to become Avis customer in Dubai as my last experience was a wonderful and thats because of your professional staff Muhammad Khalid in Terminal 1 he deserves that he is part of Avis such a great service thanks Avis.,,
Date: a year ago
Review №82
Rating: 5
I rent the car from avis last week u guys have such a perfestional staff like Muhammad Khalid Av9957 he deserves 5 star as we had a problem during returning of vehicle we loss parking ticket then he took us to parking office and he request to them for giving us parking ticket for free we are really appreciate him and for sure we Will preper to rent the car from avis always..
Date: a year ago
Review №83
Rating: 1
A real rip off ( if I could put ZERO I wuld), I never put any comments on google, but this time I had to. We arrived at 4 AM at Dubai airport the guy at the desk refused to take all our debit cards and said he only accepted credit cards ( metionned in the 40 pages on the general conditions, but who reads these 40 pages?) He didnt even suggest another solution for us. I was pregnant, not feeling well with a 20 month old baby, and did not want to know anything about it. We managed to find another car rental Thrifty who accepted debit cards. In the end I did not even get reimbursed , not even 50% despite all my calls and emails. I have booked several time in Avis as I trusted them, but this will be the last time.
Date: a year ago
Review №84
Rating: 1
Very bad service not expected from this international company Never again
Date: 2 years ago
Review №85
Rating: 4
Special thanks for Muhammed Khalid, in Avis dubai airport
Date: 2 years ago
Review №86
Rating: 5
Date: 2 years ago
Review №87
Rating: 1
(INT RES NO 22766849FR0) Stay in Dubai from April 17 to 23, 2022 with a car rented from Avis Dubai International Airport, a large vehicle rental brand whose reputation was well established for me, at a very attractive price of 165 . But upon picking up the vehicle and to my great surprise, compulsory subscription to additional insurance in the amount of 166 (...offer immediately less attractive...) otherwise no car. But the scam does not stop there because in addition, we have to free ourselves from paying a deposit of 2000DHS (i.e. 500 ) which we have still not been reimbursed after almost 3 months of expiration and very numerous reminders. Advice to amateurs...
Date: 2 years ago
Review №88
Rating: 2
Car drove fine....but its a scam....There are hidden fees that you will see when you return car.....I ended up having to pay an extra 100 bucks.....in US dollars...because they have traffic service fees....and tolls....So they have speed cameras..and if you are going over the limit..it will catch you and send a ticket.....be aware of these things when booking a car in dubai
Date: 2 years ago
Review №89
Rating: 1
Its a scam, Ive been waiting for 2 months for them to refund the deposit I paid of 2000 AED (520 euros) because I didnt have a credit card. Always received nothing. Unable to contact their customer service...
Date: 2 years ago
Review №90
Rating: 3
Please, I want the WhatsApp number to communicate
Date: 2 years ago
Review №91
Rating: 5
Raja Raheel gave me car in very good condition he has excellent customer sevice skills. Avis has neat and clean cars i will recommend to friends and families.
Date: 2 years ago
Review №92
Rating: 5
Mr.Raheel have good knowledge, customer service skills and friendly in nature.I highly recommend Avis rent a car. Clean vehicles and sensitized. Wide options.
Date: 2 years ago
Review №93
Rating: 5
This car rental company is so recommendable their rental services are really perfect and the prices of the cars provided for rent by them are very affordable! Always very pleasant customer service, great selection of cars. Great Value for Money. 24/7 Support. Professional staff. Always vehicles are super clean ready in the stations no waiting time. Highly recommend AVIS RENT A Car to my family & friends.
Date: 2 years ago
Review №94
Rating: 5
Great services upon arriving however we came late and we came at wrong terminal but we found the same car that we booked staff Mr. Nagi was very helpful to arrange the car for us
Date: 2 years ago
Review №95
Rating: 5
Excellent service and very professional staff at Avis T1 branch. smooth documentation and vehicle handover process. Only issue is moving to parking lot from arrival gate. It takes some time and efforts with luggages due to the structure of Dubai Airport.
Date: 2 years ago
Review №96
Rating: 5
Date: 2 years ago
Review №97
Rating: 1
Hello, I have just arrived in Dubai for the third time and it is the first time that I have taken AVIS, I lost my rental plus he charged me additional insurance and a deposit which must be returned 45 days later.J I reserved a vehicle and the gentleman wants me to rent a larger one because it is supposedly more comfortable for me. I will continue to reserve with Sixt and fortunately Dollar, who is at the neighboring stand, was able to make me a rental immediately. Being with my two children of young age and my wife (with whom he did not wish to speak because he only speaks with men) he decided not to reimburse me for my additional expenses which he decided were useful for me and to threaten me with call the police and didnt want to rent me anything because he had already collected the entire amount. He told me that he was going to ask for advice to reimburse me but having seen the dishonesty of the gentleman I think I was cheated and he ruined me my vacation started because more than two hours wasted. To flee I told him I registered my bank card for the imprint on the Avis site but he doesnt understand . To avoid and especially with their fake debit card excuse If I could have I would have given 0 stars and sincerely run away or cancel your reservation because it will take away your desire to come back. I will no longer rent with a review even in other countries because it is unacceptable that such a large brand lets agencies sully their brands without doing anything (Im not the only one to be cheated)
Date: 2 years ago
Review №98
Rating: 5
Had a very good experience.. special thanks to Mr Saleem.
Date: 2 years ago
Review №99
Rating: 5
Special thanks for Mr. Shiyam for his assistance and friendly deal with me .
Date: 2 years ago
Review №100
Rating: 4
Date: 4 years ago
Review №101
Rating: 4
Clarification for French: Having read the problems related to the debit card, I took care to create a real credit card, once this problem was ruled out, I had no unpleasant surprises, Very clean car, new Rental with a recent child car seat.
Date: 4 years ago
Review №102
Rating: 5
Date: 4 years ago
Review №103
Rating: 5
Date: 4 years ago
Review №104
Rating: 1
Worst car rental service ever!!! A very disgraceful company that showed no respect or empathy to their customers!!. Our booking was deliberately cancelled by them and we didn t get our car (nor any car!!)we called them many times and they gave us no compensation whatsoever and no refund. Horrible customer service; the employees there showed no signs of cooperation at all !!! There are many rental services in dubai, Avis *SHOULDN T* be one of them! Just horrible
Date: 4 years ago
Review №105
Rating: 1
I recommend you should never rent a car from newspaper in Dubai airport. The worst place, steals your money from the card after you travel, even if you have taken out extra insurance, experience it 2 times on different dates when money is withdrawn, it blocks DKK 10,000 to rent a car. Stay away.
Date: 4 years ago
Review №106
Rating: 5
Date: 4 years ago
Review №107
Rating: 5
Date: 4 years ago
Review №108
Rating: 1
Scam!!! I rented a car from Avis via the internet to go see family. Unfortunately I did not have a credit card but a debit card like 99% of French people so I was charged 1661.50 DHS for the deposit which I was never given back, subsequently I learned that 3 people people around me had the same problem!! It is possible to contact the Avis France service but impossible to get an answer on reimbursement because it is a deductible!! Last solution is to have friends move to resolve the problem and send a letter to Avis and Dubai airport.
Date: 4 years ago
Review №109
Rating: 2
It is unthinkable for a European customer to receive a car (KIA Carnival) with 132,000 km. The car had no water in the drains and the tire pressure light was on (left rear tire with a slow puncture). Who delivers a car in these conditions???
Date: 5 years ago
Review №110
Rating: 5
Date: 5 years ago
Review №111
Rating: 5
Great Service
Date: 5 years ago
Review №112
Rating: 1
Not even worth a star. Just keep your hands off it. After handing it in, you will receive a piece of paper saying that everything is ok. And as soon as you are in Germany, they continue to deduct money from you. For what? It is unknown. Bad customer service. A disaster!
Date: 5 years ago
Review №113
Rating: 5
Date: 5 years ago
Review №114
Rating: 4
Date: 5 years ago
Review №115
Rating: 5
Really excellent service and most friendly staff, just tricky to get to, it is in the parking on first level so go around the parking and up the ramp
Date: 5 years ago
Review №116
Rating: 1
Horrible ! I strongly advise against it! This is the 3rd time I have come to Dubai and this time AVIS refuses to block my deposit of 1500AED under the pretext that I do not have a credit card even though I have never had any problems before ! They forced me to take out additional insurance. I had to pay a total of 2565 AED deposit instead of the 1500 AED initially planned!!! Its a shame !! Unacceptable! I waited 3 months to get my money back and had to harass them
Date: 5 years ago
Review №117
Rating: 5
Date: 5 years ago
Review №118
Rating: 3
It ok
Date: 5 years ago
Review №119
Rating: 1
Worst car rental service I ever dealt with!! Service is bad, I rented Mazda online and it wasnt available so they tried to give me Lancer (which was cheaper online) with the same price. When I refused, they told me I have to pay extra to get another car. Respectful car rental offices upgrade for free in such cases. I paid to upgrade the car, and the car I got was in a terrible state, and not maintaining balance on the road. Two months later, they charged me extra with 350 AED without any clear reason.
Date: 5 years ago
Review №120
Rating: 1
Theyre just trying to rob you
Date: 5 years ago
Review №121
Rating: 5
Date: 5 years ago
Review №122
Rating: 4
Need to be more organized. Dont expect same customer service as in usa or Canada
Date: 5 years ago
Review №123
Rating: 2
Inspect the car upon receipt
Date: 5 years ago
Review №124
Rating: 1
Too much delay at the pick up in the airport for almost one and half hour even that i had already reservation , and not the same car that i booked also they withdraw some money from my Visa after 9 days from returning the car.
Date: 5 years ago
Review №125
Rating: 1
If you dont want to read the whole story, skip to the recommendation. I booked a 7-seater online. My flight arrived an hour late. Went to the Avis counter and expected that things will be fast. I was mistaken. Although there was no queue, it took the man behind the desk some 30 minutes to give me the keys. I am not sure what he was doing but apparently he needed to note down all the information and make copies of all the documents; a bit primitive for the digital era. When that was done, we went to the area where all the rental cars are parked. The car was not there ! They are bringing it now was the excuse. That took at least 40 minutes. When the car arrives, it was an old Hundai H1 mini-van that has done around 70,000 km. Driving the car more than 80 km/hr made it shake like a leaf in the wind. Overtaking was a night mare too. The following day, I searched the web for Aviss head office, found a number that I called to ask for changing the car. A day later I got a call from the airport branch saying that you can come to change the car. I had to go to the airport again to exchange the car. When I arrived there, the car was not there! It took some 20 minutes more to come. The replacement car was Honda Odyssey which was much better (at least is has a parking sensor). Still looked old though (did some 93,000 km). I am truly disappointed. I am used to Avis standard in Bahrain which was always above my expectations. I dont understand why cant this process by simple (like it is in Europe) where you load all your info online and you get handed the keys in few minutes. Recommendations: If going to Dubai for few days for tourism/shopping, dont rent a car from the airport. Take a taxi to your hotel and rent a car from downtown.
Date: 5 years ago
Review №126
Rating: 1
When returning, defects are suddenly discovered that were already present! ! ADVICE: Take good photos of the vehicle when you take it over! Take as many accurate shots as possible. With date! Otherwise it can get expensive!
Date: 5 years ago
Review №127
Rating: 2
Car and staff were fine. I returned the car in 2 days, but got billed for 3 days. They agreed that a refund is due, but as of today, its been almost a month, and they have not processed the refund. Customer service responded to my first email, but stopped responding after that. In addition, when I returned the car, I was told that there are no issues. Later they billed me 30 AED extra for fuel. If the fuel was below expected, why did their staff member not mention it ? I also did not get a copy of the inspection sheet. I had to file a dispute for the overcharge via my credit card. So the pickup/dropoff service and car was fine. Too bad their billing department had to screw up the experience and earn a 2 star review instead of 5 star.
Date: 5 years ago
Review №128
Rating: 1
DONT RENT FROM THIS AGENCY. I booked on the website for one week (164 ). When I came to the agency they told me that I have to pay 300 !! Because of the insurance... which was already included on the website booking !! I changed for an other agency (FAST) more serious and less expensive next to them. AVIS = THIEVES !
Date: 5 years ago
Review №129
Rating: 5
Everything was prepared ask for upgrade and then ask for discount on offered price
Date: 5 years ago
Review №130
Rating: 5
Great service as usual.
Date: 5 years ago
Review №131
Rating: 5
Helpful staff
Date: 5 years ago
Review №132
Rating: 1
Absolutely avoid!!! Incomprehensible invoice, payment of 2000 Aed for a deposit which is returned 60 days later. Supposedly! What are they doing with our money during this time?? Its already been a month and a half and I still havent seen the money. This is unacceptable, I regret not having read the reviews before. Take another company.
Date: 5 years ago
Review №133
Rating: 2
Hard to find.
Date: 5 years ago
Review №134
Rating: 4
Thank you for renting a car..it was a great trip.. Renault Duster was in excellent condition, at the time of returning it was all dirty inside due to beach outing... All sand dust.. They didnt charge for washing extra. Thanks for it.
Date: 5 years ago
Review №135
Rating: 1
Very poor signage when returning car. Very crowded office and parking space when picking up car. This needs to improve. Is T3 any better?
Date: 6 years ago
Review №136
Rating: 1
Date: 6 years ago
Review №137
Rating: 4
Date: 6 years ago
Review №138
Rating: 2
Bad customer service !! not giving insurance option . Check your invoice likley will add the premium insurance without your permission!!!
Date: 6 years ago
Review №139
Rating: 5
Date: 6 years ago
Review №140
Rating: 1
Absolutely avoid. Does not accept debit cards. Takes 2000 AED deposit to ultimately return 1500 AED 45 days later.
Date: 6 years ago
Review №141
Rating: 5
Professional inside the airport always open
Date: 6 years ago
Review №142
Rating: 5
Car rental service
Date: 6 years ago
Review №143
Rating: 1
Unfortunately they dont know how to serve clients, they smile at you when you report a problem. I rented Ford sport, worst car I ever drove, stopped working after a week I had to wait to get a replacement which was not better...will never rent from them. Not to mention billing problems
Date: 6 years ago
Review №144
Rating: 3
Friendly staff, no pressure to buy unneeded extras. Explained everything clearly. Took enough time for inspection. Make sure all damage is noted correctly: because of the age of the cars and the though conditions there will be lots of scrapes and dents. Car was relatively old, and base model. First got a Nissan Patrol with 67k km on the odometer, I guess 2-3 years old. - No navigation or leather. Complained about excessive fuel consumption (3km/l) so car got changed at my hotel on the same evening for a Toyota Land Cruiser - almost 70k driven and I think about same age. This one did use a lot less fuel. Easy return, no added fees - as it should be.
Date: 6 years ago
Review №145
Rating: 1
Date: 6 years ago
Review №146
Rating: 1
the office employees is lie and not friendly i book a car but gives other one and very old i ask them to change but they dont lessen to me. i told them i will contact the main office but they dont care. i not recommended.
Date: 7 years ago
Review №147
Rating: 5
Date: 7 years ago